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Santa's Snow Grotto

We're famous for it! Again this year we're presenting Santa's Magical Grotto out on the real snow. Santa has now settled into his magical grotto and he will be here everyday right up until Christmas Eve to wish a very Merry Christmas to your little ones.

Snow Fun Activities

All visits to Santa will be combined with some play time in the snow, which is bound to really get your children into the festive feel and they can thrill in their very own winter wonderland.

For those really little ones under the age of 4, you'll visit Santa and then head out to Mini Moose Land to revel in the snow for 30minutes. Mini Moose Land is filled with plenty of snow, soft-play blocks and a Mini Donuts track to whizz down.

For those over the age of 4, our Snow Park Pass is the one for you. The Snow Park Pass includes 1 hour of unlimited fun on our Downhill Donuts, the Luge Slip 'n' Slide and Sledge 'o' Mania. Ride them all and pick your favourite! And then you will head to Santa's Snow Grotto to meet the big man himself, Santa.

Don't forget to check out the lastest offers available on Santa visits! 

Mini Moose will be joining us!

On selected dates throughout the Christmas period, everyone's favourite Mini Moose will be joining us to help make your little ones day even more special. Mini Moose will be appearing on set intervals throughout the day, ready to wave hello, and did you know - Mini Moose loves to dance!

December 13th - 14th: 11am - 5.10pm
December 20th - 24th: 11am - 5.10pm

Don't forget about Barrington The Entertainer too! Barrington is a comical entertainer sure to give your children a good giggle and he will also be here on selected days in December.

December 13th - 14th: 11 - 4pm
December 20th - 22nd: 11 -4pm

For a truly unique visit to Santa with the additional excitement of fun in the snow, use the booking window on the top right-hand side and pick your perfect Santa visit:

Mini Moose Land & Santa (under 4s)
Snow Park Pass & Santa (age 4+)

Visits to Santa's Snow Grotto have a designated start time, however, the duration is dependent upon how busy Santa is that day. Therefore, please be aware of the following timings when booking your visit:

Mini Moose Land activity
When booking Mini Moose Land & Santa you will be selecting a start time for your visit to Santa's Snow Grotto. Your 30 minute Snowplay session will then start immediately after your visit to Santa with a full 30 minutes guaranteed.

Snow Park activities
When booking Snow Park & Santa you will be selecting a start time for your activity. Your visit to Santa's Snow Grotto will be added automatically to your basket to start 30 minutes after your Snow Fun activity end time.

Please note that because Santa is such a popular man, timings for Santa's Snow Grotto are subject to change.

For all other questions please visit our Christmas FAQ page.

NB: Santa's Snow Grotto is accessible to guests with disabilities. We recommend you call our Booking Line on: 0843 596 22 33 to discuss your requirements prior to making a booking.

Frequently Asked Questions

Santa's Snow Grotto - Frequently Asked Questions

Where is the experience situated?
Out on the real snow in the Snow Park.  The North Pole really is here at Chill Factore where you will visit Santa in his amazing grotto.

Why is a visit to Santa at Chill Factoreso unique?
Ah that’s easy.  It’s because all visits to Santa are combined with an activity out in the snow. Children under 4 can play in Mini Moose Land, where we have soft play toys and a mini sledging track.  If you’re children are aged 4+, you can enjoy the thrills of all our activities in the Snow Park - Sledge 'o' Mania, Downhill Donuts and the Luge Slip 'n' Slide.

So what shall I wear?
Don’t forget, it’s cold out on the snow so you’ll need warm clothing. You can choose to wear your own or hire our jackets and trousers for only £6 a set. Please remember to bring gloves, or you can buy them for £5. Everyone going on to the snow for activities is automatically supplied with snow boots and a helmet.

So how does it all work?
Make sure you arrive in plenty of time as we will be very busy.

Head straight to the Santa’s Grotto Desk (rather than the Guest Services queue).  Here we’ll print your tickets.

If you are booked for Mini Moose Land & Santa, you will be directed to the changing village if you need snow boots and warm clothing and then you will join the queue to see Santa.  After seeing Santa you’ll go straight into Mini Moose Land to play in the snow.

If you’ve booked Snow Park & Santa, then on receipt of your tickets at the Santa Desk you’ll be directed to the Changing Village to pickup boots and helmets (and warm clothing if you’re hiring it).  Once you’ve changed you’ll be able to go out on to the snow to enjoy all the fun activities at the time you’ve booked.  After the fun on the snow you’ll come back in to join the queue to see Santa.  Don’t worry, you can keep your warm clothing on as you’ll have to stroll back on to the snow to visit the big man in his grotto.

How long before my allotted time should I arrive?
Please arrive 45 minutes before the time you have booked so that you have plenty of time to pick up tickets and get changed before you head out for your snow activity.

How long will we have to queue?
The queue usually takes around 30 minutes and whilst we try to encourage Santa not to ‘ho ho ho’ for too long, he does like to chat to children and so the queue can, during peak periods, take a bit longer.  Our elves are here to make the experience enjoyable and there’s usually something going on to amuse you whilst you wait.  Guests who arrive on the day with no ticket may be subjected to longer wait times during busy periods if they are able to purchase a ticket.

How long will the visit with Santa last?
A visit to see Santa lasts a few minutes.

Will Santa give me a gift?
Of course, this is Santa. It’s what he does :)

What if I’ve not been good this year?
Ooh, we can all be cheeky sometimes but don’t worry… Santa always remembers the good things you’ve done.

Is the gift suitable for all ages?

How many children can see Santa at once?
Visits to Santa at Chill Factore are especially for you; just you and your family visit Santa together.  If you would like to bring along a group just give us a call on 0843 596 22 33 and we will book you in.  Depending on how many of your there are we may need to split you into smaller groups.

Must my child be accompanied?
Children must be accompanied by an adult.  Tickets to Santa are for 1 adult and 1 child.  Additional adult and additional child tickets are then available.

Will Santa be made aware of my child’s disabilities and act accordingly if necessary?
Yes, if you indicate when booking that a member of your party has special needs, we will contact you to get further details and make any necessary notes on your booking.  On the day we can then notify the elves who will make the appropriate provisions.

Have all staff been CRB checked?

Will a photo be taken of my child’s visit?
Yes, one of Santa’s elves will take a picture of your visit inside Santa’s grotto which you can approve on a monitor. We aim to make sure you have a lovely photograph as a momento and offer a range of Christmas gifts to display your photos such as baubles, snow frames and snow globes.  Please see Santa photos and gifts tab on the Christmas pages of the website. 

Can I take my own photos?
No, we don’t permit the use of cameras or phones in the grotto. 

Will the photos be stored or deleted?
Photos will be securely stored until Christmas Eve when the Grotto closes at which stage they will be deleted.

Is there somewhere we can head to for food and drink?
Yes, there’s a great choice.  You can enjoy delicious pizzas and pasta overlooking the snow in the Mont Blanc restaurant, indulge in Nandos or pop into Wetherspoons.  Then there’s Fredericks for dreamy ice-creams or enjoy a coffee and a bite to eat in either Costa or Café Extreme.  Oh and don’t forget Chilli’s sports bar where you can have your drinks overlooking the main slope.

Where can I park?
There is a free car park outside Chill Factore.

Is there disabled access and parking?
Yes plenty.

Are there baby changing facilities available?
There are dedicated baby changing areas facilities.

Can I store my coat, bag or buggy?
Yes, you can leave buggies in a designated area outside the Grotto.  Santa’s ever-helpful elves will point you in the right direction.


If you need some further proof of how exhilarating our activities are check out the reviews below.

Review recieved on Twitter:
06/12/2014 18:56 - Great Santa at @Chill_Factore, real beard and everything - and mini had a fab time in the snow in 'Mini Moose Land' #Xmas #Manchester

FREE Santa Visits With A Snow Park Pass!

For those of you who don't already know, Santa has settled into his magical grotto on the snow and he is now here everyday to wish your little ones a very Merry Christmas!

Now when you come to visit Santa during the week (Monday - Friday), you can see Santa for FREE when you combine it with a Snow Park Pass.

Just add a Snow Park & Santa product to the basket and use the promo code FREESANTA to discount your Santa visit. As long as you see Santa before Wednesday 19th December, you can enjoy your Santa visit for FREE.

There are only limited spaces left for Santa, make sure you book your visit now!

Click here to find out more about the Santa experience

FREE Santa On Weekdays*

Valid when your Santa visit is taken on weekdays by 19th December.

Find available times

£10 Visit To Santa With Mini Moose Snow Land

If you're looking to visit Santa next week, bring your little ones to see the big man himself before heading out into Mini Moose Snow Land! Here your little ones can play in the snow and whizz down the Mini Donuts tubing track.

And now you can save 33% on this - a family of 2 can enjoy this for only £10 when you visit during the week (Monday - Friday).

£10 Santa & Mini Moose Land^

Valid when your Santa visit is taken on weekdays by 19th December.

Find available times

Terms & Conditions
^Offer available is a FREE Santa visit when booked with a Snow Park Pass. Valid on Snow Park & Santa products only. Must be booked and taken by Wednesday 19th December 2014. Offer only available on weekday visits (Monday-Friday). Only valid when the correct promotional code is used. Offer only available on Family of 2 passes. Offer available online only. Offer subject to availability. Offer cannot be used in conjunction with any other offer or promotion. Standard Chill Factore Terms and Conditions also apply.

^Offer is £10 for an adult and a child (Family of 2) to visit Santa and enjoy play in Mini Moose Land snow play area. Offer valid Monday to Friday until 19th December 2014. Members discount does not apply. Offer available on Family of 2 only. Offer subject to availability. Offer cannot be used in conjunction with any other offer or promotion. Standard Chill Factore Terms and Conditions also apply.

Santa's Snow Grotto General Information

Santa's Snow Grotto Opening Hours

Santa’s in his grotto on the snow every weekend in November (from the 8th) and everyday in December until his big night on Christmas Eve.

Monday > Friday (December only): 10am > 7.30pm (last Santa session starts at 7pm)
Saturday & Sunday: 10am > 7.30pm (last Santa session starts at 7pm)

Price Categories

Children must be accompanied by a paying adult on all activities.

Junior: 2-16yrs
- Mini Moose Land: Under 4s
- Snow Park: Aged 4-16yrs
Adult: 17+
Family of 2: 1 Junior and 1 Adult

N.B. Guests are not permitted to use cameras/video recorders whilst in Santa's Grotto.