Contact Us

Family discovering possibilities and prices at Chill Factores booking desk

Book Online

Members Login , Logout

Login for member options:

Forgotten password?

We're waiting to assist you with any enquiry you might have.  It might be worth checking out our FAQ’s section, designed to help you make the most of your visit, to see if you can find an answer to your question before contacting us below.

Helpline: 0843 596 22 33

Email info@chillfactore.com. 

Alternatively if you would like us to call you back then text CHILL and your name to 78070 and we will call you back within 30 minutes (between 10am - 6pm). Text cost £1.50; we may use your number to send you promotions, to stop text END to 78070.

Please note: calls to 0843 numbers cost 5p per minute +VAT when called from a BT landline, mobile phones may cost considerably more. You must be 18 or over & have the bill payers' permission.

The telephone booking line operates between 10am-6pm.

Booking & General Enquiries

Our helpful team is on hand to deal with all enquiries, from prices and details of snow activities, to planning your trip and information on safety. If you'd like help with booking an exhilarating snow activity on our incredible slope, such as ski or snowboard lessons, lift passes or team activities just call our friendly team who will be happy to assist.

Booking online, call us on 0843 596 22 33 or email us at: info@chillfactore.com

Party Bookings

From birthdays and anniversaries to retirements or engagements, Chill Factore offers the perfect venue for every occasion. Our friendly team will make sure your party is the best ever!

Call us on 0843 596 22 33 or email us at: parties@chillfactore.com

Lost Property

If you have lost something here at Chill Factore we will try our best to find it and get it back to you safe and sound.

To enquire about any lost property, please email us at lostproperty@chillfactore.com and provide us with full details about the item. Please bear in mind that it may take some time for a response whilst we search for your property. All items are kept for a period of 3 months before they are donated to charity.

Corporate Group Enquiries & Bookings

Entertaining your colleagues here at Chill Factore couldn't be easier. Whether product launches, team away days or sales conferences our corporate team is on hand to make sure your event runs smoothly.

For corporate bookings only, call us on 0161 749 2225 or email us at: corporategroups@chillfactore.com

School Enquiries & Bookings

We have a wealth of structured lessons, which allow students to learn how to ski or snowboard, along with snow fun activities, like Tube, Luge and Snowplay. Call our helpful team who will happily assist you with planning the perfect field trip.

For school bookings only, call us on 0161 749 2218 or email us at: schools@chillfactore.com

Conference & Private Functions

With awe-inspiring surroundings, the latest AV technology and impeccable service, Chill Factore is ideal for all your conferencing needs. Our dedicated conference team will be on hand to ensure your event runs smoothly.

For conference & private functions only, call us on 0161 749 2249 or email us at: corporatesales@chillfactore.com

Wedding Enquiries & Bookings

At Chill Factore we want to make sure the happy couple experience the best day of their lives. We will make sure your special day is utterly perfect.

For wedding enquiries only, call us on 0161 749 2249 or email us at: corporatesales@chillfactore.com

Guest Feedback 

We would love to know what you think. What are we doing that is great or what can we improve on? Please let us know how we can make your visit an enjoyable one.

Call us on 0843 596 22 33 or email us at: guestservices@chillfactore.com

Chill Factore Address:

Chill Factore
Trafford Way
Trafford Quays Leisure Village
Manchester
M41 7JA