Frequently Asked Questions
How cold are the slopes?
It’s cold, but once you get going you will soon warm up. Normally they are -1°C during the day when you will be skiing or boarding. Overnight we drop the temperature to -6°C to make the snow to the quality you require. Unlike the Alps, there is no wind chill and the atmosphere is always dry – this makes for a pleasant ambience.
What is the snow like?
Absolutely brilliant, but don’t just take our word for it. The UK Ski team and other professional athletes have practiced out on the slope and all said it was amazing.
How do we make the snow?
We use the snow cannons to create a cloud of atomised liquid water comprising of small and large particles. This water then freezes in the cold environment. Snow crystals form around nucleators and fall out of the cloud, then we use the cooling system under the snow to ice up the base and create perfect snow conditions. Simple!
The website isn't displaying correctly, what should I do?
If the booking site isn’t displaying correctly please visit this link before you email firstname.lastname@example.org and let our team know what it says to speed up resolving the issue and allowing you to continue with your booking as soon as possible.
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If you are still experiencing any issues once you have updated your browser please contact us at email@example.com and we will log the issue with our IT department.
Where can I find Terms & Conditions?
To view our full terms and conditions including our refund and cancellation policy please click here.
Do you have a Youtube Channel?
Yes we have a youtube channel, check it out at youtube.com/chillfactore. Please note that some of the music on our youtube videos is supplied by Partners in Rhyme: Royalty Free Music and Sound Effects Download the music and sound effects you need for your multimedia project today at Partners In Rhyme.
If you have a question you would like answered please feel free to email us at firstname.lastname@example.org