Travel Information
Please allow adequate travelling time to get to Chill Factore for SNOW ACTIVITIES during the winter months. At certain times of the day surrounding roads and motorway exits may become congested. Please arrive a minimum ONE HOUR before your activity is due to commence to allow enough time to collect your tickets, equipment and to get changed.
For a map and directions to Chill Factoreplease click here.
Tickets
If you have pre-booked your tickets, Just head for the Information Desk and quote your booking reference number.
Your tickets will be printed off and you can make your way to the changing village.
If you are buying tickets on the day, or wish to make a future booking, please go to the Guest Services Desk and they will assist you.
Please note that your ticket will not allow you through onto the slopes until your stated activity time.
Pricing
The total cost is payable in advance by debit or credit card.
The package price includes the hire of boots, skis/board & ski poles.
Clothing can be hired for an additional cost, click here for prices.
Changing Village
Make sure you have a £1 coin for the lockers (and for the ski and board racks if you wish to store your equipment when you have finished your slope time whilst you get a bite to eat or a look around the shops).
Toilets are located both in the changing village and just inside the air lock located opposite the ski poles.
If you are participating in a lesson, wait at the lesson meeting point, which is located near to the slope entrance, and your instructor will come and meet you at the allocated time.
However, you can go in and out of the changing village as many times as you need to.
Equipment
If you are skiing or boarding using Chill Factore equipment make your way into the changing village and head over to the clever Z master machines, which are located by the ski rental desk.
Take off your shoes and stand on the machines and follow the instructions provided.
The machine will calculate what size boots and skis/boards you need, and print you off a receipt.
Take your receipt and hand it over to a member of the Snow Crew who will be able to kit you out!
During busy periods, please allow more time to collect your equipment. We recommend arriving at least ONE HOUR before your start time to allow adequate time to collect your tickets and to kit yourself out.
After your session on the slopes, please return all skis, boards and boots to the return point located near to the slope exit.
All poles should be returned in the pole rack inside the air lock.
The minimum shoe size for snowboarding is UK size 2.5 and for skiing is kids size 8.
Clothing
You are welcome to bring your own clothes. Please note that gloves are compulsory.
Ski jackets and trousers can be hired from Chill Factore for an additional charge.
Socks, hats and gloves can be purchased from Chill Factore. Click here for details
Requirements
Chill Factore is fully equipped for people with disabilities and is the North of England base for Disability Snowsport UK.
To use the main slope all users must meet the 'Recreational Main Slope Standard’.
You must be able to; control speed and direction, link your turns, stop and use the button lift unassisted.
The maximum capacity for skiing and snowboard lessons is 8 people.
The luge has a maximum capacity of 16 people and the tubes have a maximum capacity of 20 people.
Additional Information for groups, schools, parties and corporates
Each member of your group should be made aware, in advance, of exactly what activity they are participating in.
This will allow you to proceed with your activities faster and will make the day run more smoothly.
Please arrange for your group to arrive at least ONE HOUR before your start time. This should allow enough time to collect your tickets and sort out your equipment.
Arrange to meet as a whole group at the designated meeting point.
The organiser of the group should collect ALL tickets from the Information Point and check that these tickets match the activities you booked.
Tickets should be distributed to your group as each member will need a ticket to pass through the turnstiles.
As a group, make your way through to the changing village. If you are having multiple lessons or activities, these groups should stay together.
We do have group changing facilities if you wish to book these in advance.
Arrange a place for your group to meet when you have finished your snow activities.
Terms and Conditions, Refund and Cancellation Policy
To view our terms and conditions, including our refund and cancellation policy, please click here
Finally
Enjoy your experience at Chill Factore
To view our full terms and conditions including our refund and cancellation policy, please click here
