Chill Factore Gift Vouchers

Gift Vouchers at Chill Factore

Book Online

Members Login , Logout

Login for member options:

Forgotten password?

Chill Factore Gift Vouchers - the perfect gift all year round

Treat your friends and family to an experience they will remember forever with a Chill Factore Gift Voucher.

Whether it’s learning to ski or snowboard or just having fun in the snow, Chill Factore Gift Vouchers are redeemable against all our snow and climbing activities, making them an ideal gift for everyone.

How can I buy a Chill Factore Gift Voucher?

Get one of our vouchers direct to your inbox with our *new* e-vouchers or keep it traditional and we will post them out to you with a colourful gift wallet:

E-Gift Voucher -  quick, easy and free to your inbox.

To purchase these gift vouchers online, please follow this quick and easy process:

1. Select your vouchers: You can pick any number of vouchers to make up your desired value in the Book Online window on the right. Once you have selected your vouchers, click the 'Find Available Times' button to add them to your shopping basket.

2. Online checkout: Give your shopping basket a quick check and complete the remaining steps to finish your booking.

3. Emailed to your inbox: Then sit back and wait for your e-voucher to arrive in your inbox with a unique code that can be used straight away.

Gift Voucher with Wallet -  presented in a traditional wallet and posted to your door.

To purchase these gift vouchers online, please follow this quick and easy process:

1. Log into your account

2. Select your vouchersYou can pick any number of vouchers to make up your desired value in the Book Online window on the right. Once you have selected your vouchers, click the 'Find Available Times' button to add them to your shopping basket.

3. Online checkout: Give your shopping bag a quick check to ensure the total is correct. From the 'Add Extras' section below the shopping basket, pick a wallet  of your choice to go with your gift vouchers. Make sure to click '+ Add extras' to update these to your basket. To complete your booking, click 'Continue to Payment'.

4. Select your prefered delivery method: Select whether you want standard or special delivery and then enter the delivery address.

5. Enter your payment details:  Fill out your payment details and click 'Complete Booking'. 

6. Posted to your door: Sit back and wait for your gift vouchers to be posted straight to your door. You will receive e-vouchers to your inbox, but don't worry about that, your gift vouchers in a wallet will also be on their way to you.

#See below for some important info!

 

#THE IMPORTANT STUFF. If choosing a gift voucher with wallet, once you have selected your vouchers you will then need to:

Add your chosen wallet on the shopping cart page, otherwise we will choose one for you. When selecting your wallets, please choose the amount of wallets you need. Please note, the maximum you can request per booking must not exceed the amount of vouchers selected. i.e. if you select 3 voucher types you can only request up to 3 gift card wallets.

If you do not enter a postal address, your delivery will be delayed until we manage to contact you.

Gift Voucher Postage

If you would like to receive physical Chill Factore Gift Vouchers, you have the following 3 options:

Royal Mail Special Delivery For Gift Vouchers (£6.15)*

Royal Mail UK Standard Postage for Gift Vouchers (£2.95)*

Gift Voucher Collection in person (FREE)^

Please make sure to add your chosen option on the SHOPPING CART page of your booking.

(Chill Factore Gift Vouchers are also available as e-vouchers direct to your email inbox - please see overview page)

*Chill Factore use Royal Mail's Special Delivery or 1st class post for Gift voucher deliveries, this costs an additional £5.95 or £2.95 respectively. We post all Gift Vouchers out within 2 -3 working days after purchase, so please bear this in mind when purchasing this as a gift. If you are purchasing multiple Gift Vouchers with delivery please make sure you call us on 0843 596 22 33 to avoid repeat postage costs. Please note: Special Delivery with the Royal Mail is only available within the UK. For a full list of UK coverage visit royalmail.com. If you require Gift Vouchers posting further afield please contact us before purchasing, as postage fees will be higher. Unfortunately if you do not contact us first there will be a delay in processing your order.

^Come to Chill Factore and simply quote your booking reference number at Guest Services and your Gift Vouchers will be printed straight away.

*^Chill Factore Gift Vouchers are for use on snow activities only and cannot be used in bars, restaurants or retail outlets within the centre.

Redeeming a Chill Factore Gift Voucher?

Whether you have an e-voucher or a physical voucher, you will have a unique 15-17 digit code on this, for example:

AB12C-D34E5-678FG

All you need to do is enter this code (including the hyphens) in the 'Gift voucher redeem' box on the payment page of your booking.

Redeeming a Chill Factore Christmas Gift Package Voucher?

Our Christmas Gift Package vouchers are for a specific product and are redeemable in a slightly different way to standard vouchers. Whether you have an e-voucher or a physical voucher, you will have a unique 15-17 digit code on this, for example:

AB12C-D34E5-678FG

All you need to do is select the 'redeem vouchers' link in the 'book a visit' window or click 'here' to head straight to this page and then choose the Chill Factore snowflake logo on this page. Select your chosen gift package and enter this code (including the hyphens) in the box and click continue.

You can then book your activity as normal and the voucher will be applied on the checkout page.

If you have any questions or need any advice, please call our friendly call centre team on 0843 596 22 33

Gift Voucher Terms and Conditions

- Gift vouchers can only be redeemed for snow or climbing activities at Chill Factore; this includes clothing hire and Chill Factore essential products like hats and gloves.
Gift vouchers can be used as full or part payment towards a booking.
- Gift vouchers cannot be exchanged for cash.
- Gift vouchers are non-refundable.
- If you do not spend the entire balance on the gift voucher no change will be given. The vouchers are available to use once only - if there is an amount left over on the voucher after the voucher has been used, no credit will remain.
- Gift vouchers are valid for 6 months from the purchase date. Any remaining balance will be cancelled on expiry of the validity period and cannot be extended or redeemed after this date.
- Gift vouchers can be redeemed online or by calling our Booking Line on 0843 596 22 33, check the expiry date and the balance of your voucher.
- Chill Factore treat gift vouchers as cash and therefore will not accept liability for lost or stolen vouchers.
- Chill Factore reserves the right to amend the terms and conditions of the gift vouchers at any time and to take appropriate action, including the cancellation of the voucher, at its discretion, if it deems such action necessary. This does not affect your legal rights.