Chill Factore Gift Vouchers
Chill Factore Gift Vouchers - the perfect gift all year round
Treat your friends and family to an experience they will remember forever with a Chill Factore Gift Voucher.
Whether it’s learning to ski or snowboard or just having fun in the snow, Chill Factore Gift Vouchers are redeemable against all our snow and climbing activities, making them an ideal gift for everyone.
#THE IMPORTANT STUFF. If choosing a gift voucher with wallet, once you have selected your vouchers you will then need to:
Add your chosen wallet on the shopping cart page, otherwise we will choose one for you. When selecting your wallets, please choose the amount of wallets you need. Please note, the maximum you can request per booking must not exceed the amount of vouchers selected. i.e. if you select 3 voucher types you can only request up to 3 gift card wallets.
If you do not enter a postal address, your delivery will be delayed until we manage to contact you.
Gift Voucher Postage
If you would like to receive physical Chill Factore Gift Vouchers, you have the following 3 options:
Royal Mail Special Delivery For Gift Vouchers (£6.15)*
Royal Mail UK Standard Postage for Gift Vouchers (£2.95)*
Gift Voucher Collection in person (FREE)^
Please make sure to add your chosen option on the SHOPPING CART page of your booking.
(Chill Factore Gift Vouchers are also available as e-vouchers direct to your email inbox - please see overview page)
*Chill Factore use Royal Mail's Special Delivery or 1st class post for Gift voucher deliveries, this costs an additional £5.95 or £2.95 respectively. We post all Gift Vouchers out within 2 -3 working days after purchase, so please bear this in mind when purchasing this as a gift. If you are purchasing multiple Gift Vouchers with delivery please make sure you call us on 0843 596 22 33 to avoid repeat postage costs. Please note: Special Delivery with the Royal Mail is only available within the UK. For a full list of UK coverage visit royalmail.com. If you require Gift Vouchers posting further afield please contact us before purchasing, as postage fees will be higher. Unfortunately if you do not contact us first there will be a delay in processing your order.
^Come to Chill Factore and simply quote your booking reference number at Guest Services and your Gift Vouchers will be printed straight away.
*^Chill Factore Gift Vouchers are for use on snow activities only and cannot be used in bars, restaurants or retail outlets within the centre.
Redeeming a Chill Factore Gift Voucher?
Whether you have an e-voucher or a physical voucher, you will have a unique 15-17 digit code on this, for example:
All you need to do is enter this code (including the hyphens) in the 'Gift voucher redeem' box on the payment page of your booking.
Redeeming a Chill Factore Christmas Gift Package Voucher?
Our Christmas Gift Package vouchers are for a specific product and are redeemable in a slightly different way to standard vouchers. Whether you have an e-voucher or a physical voucher, you will have a unique 15-17 digit code on this, for example:
All you need to do is select the 'redeem vouchers' link in the 'book a visit' window or click 'here' to head straight to this page and then choose the Chill Factore snowflake logo on this page. Select your chosen gift package and enter this code (including the hyphens) in the box and click continue.
You can then book your activity as normal and the voucher will be applied on the checkout page.
If you have any questions or need any advice, please call our friendly call centre team on 0843 596 22 33
Gift Voucher Terms and Conditions
- Gift vouchers can only be redeemed for snow or climbing activities at Chill Factore; this includes clothing hire and Chill Factore essential products like hats and gloves.
- Gift vouchers can be used as full or part payment towards a booking.
- Gift vouchers cannot be exchanged for cash.
- Gift vouchers are non-refundable.
- If you do not spend the entire balance on the gift voucher no change will be given. The vouchers are available to use once only - if there is an amount left over on the voucher after the voucher has been used, no credit will remain.
- Gift vouchers are valid for 6 months from the purchase date. Any remaining balance will be cancelled on expiry of the validity period and cannot be extended or redeemed after this date.
- Gift vouchers can be redeemed online or by calling our Booking Line on 0843 596 22 33, check the expiry date and the balance of your voucher.
- Chill Factore treat gift vouchers as cash and therefore will not accept liability for lost or stolen vouchers.
- Chill Factore reserves the right to amend the terms and conditions of the gift vouchers at any time and to take appropriate action, including the cancellation of the voucher, at its discretion, if it deems such action necessary. This does not affect your legal rights.