Chill Factore Gift Vouchers
Chill Factore Gift Vouchers - the perfect gift all year round
Treat your friends and family to an experience they will remember forever with a Chill Factore Gift Voucher.
Whether it’s learning to ski or snowboard or just having fun in the snow, Chill Factore Gift Vouchers are redeemable against all our snow and climbing activities, making them an ideal gift for everyone.
#THE IMPORTANT STUFF. If choosing a gift voucher with wallet, once you have selected your vouchers you will then need to:
Add your chosen wallet on the shopping cart page, otherwise we will choose one for you. When selecting your wallets, please choose the amount of wallets you need. Please note, the maximum you can request per booking must not exceed the amount of vouchers selected. i.e. if you select 3 voucher types you can only request up to 3 gift card wallets.
Add your chosen postage option on the shopping cart page. You must make sure that your address details have been updated in your account. Once you have logged in / registetred, select the 'View Account' option at the top right of the page and enter your details. (Without your postal address, your delivery will be delayed until we manage to contact you)
Gift Voucher Postage
If you would like to receive physical Chill Factore Gift Vouchers, you have the following 3 options:
Royal Mail Special Delivery For Gift Vouchers (£5.95)*
Royal Mail UK Standard Postage for Gift Vouchers (£2.95)*
Gift Voucher Collection in person (FREE)^
Please make sure to add your chosen option on the SHOPPING CART page of your booking.
(Chill Factore Gift Vouchers are also available as e-vouchers direct to your email inbox - please see overview page)
PLEASE NOTE - For Christmas Delivery, you must've ordered your Gift Vouchers before the following dates:
2nd Class - Tuesday 17th December
1st Class - Thursday 19th December
Special Delivery Guaranteed - Saturday 21st December
*Chill Factore use Royal Mail's Special Delivery or 1st class post for Gift voucher deliveries, this costs an additional £5.95 or £2.95 respectively. We post all Gift Vouchers out within 2 -3 working days after purchase, so please bear this in mind when purchasing this as a gift. If you are purchasing multiple Gift Vouchers with delivery please make sure you call us on 0843 596 22 33 to avoid repeat postage costs. Please note: Special Delivery with the Royal Mail is only available within the UK. For a full list of UK coverage visit royalmail.com. If you require Gift Vouchers posting further afield please contact us before purchasing, as postage fees will be higher. Unfortunately if you do not contact us first there will be a delay in processing your order.
^Come to Chill Factore and simply quote your booking reference number at Guest Services and your Gift Vouchers will be printed straight away.
*^Chill Factore Gift Vouchers are for use on snow activities only and cannot be used in bars, restaurants or retail outlets within the centre.
Redeeming a Chill Factore Gift Voucher?
Whether you have an e-voucher or a physical voucher, you will have a unique 15-17 digit code on this, for example:
All you need to do is enter this code (including the hyphens) in the 'Gift voucher redeem' box on the payment page of your booking.
Redeeming a Chill Factore Christmas Gift Package Voucher?
Our Christmas Gift Package vouchers are for a specific product and are redeemable in a slightly different way to standard vouchers. Whether you have an e-voucher or a physical voucher, you will have a unique 15-17 digit code on this, for example:
All you need to do is select the 'redeem vouchers' link in the 'book a visit' window or click 'here' to head straight to this page and then choose the Chill Factore snowflake logo on this page. Select your chosen gift package and enter this code (including the hyphens) in the box and click continue.
You can then book your activity as normal and the voucher will be applied on the checkout page.
If you have any questions or need any advice, please call our friendly call centre team on 0843 596 22 33
Chill Factore gift vouchers are valid for 6 months from purchase. You will be unable to redeem your voucher after the expiration date. Any expired vouchers will no longer be valid.