Making the most of your visit
- Travel Information
- Changing Village
- Additional Information
- Avalanche information
- Refund and Cancellation Policy
Please allow adequate travelling time to get to Chill Factore for snow activities during the winter months. At certain times of the day surrounding roads and motorway exits may become congested. Please arrive a minimum of ONE HOUR before your activity is due to start to allow enough time to collect your tickets, equipment and get changed.
For directions to Chill Factore, please click here.
If you have pre-booked your tickets be sure to head straight to the signposted Self Service ticket machines with your booking reference number so you don’t waste any time hitting the snow!
Alternatively, you can go to the Guest Services desk and quote your booking reference number where your tickets will be printed off, before making your way to the Changing Village.
If you’re buying tickets on the day, or wish to make a future booking, please go to the Guest Services Desk and they will be happy to assist you.
Please note that your ticket will not allow you through onto the slopes until your stated activity time.
We recommend pre-booking all activities to secure your required date and time for your exhilarating experience.
Our package price includes the hire of boots, skis/snowboard & ski poles.
Clothing can be hired for an additional cost.
We have ample lockers in our Changing Village for you to safely store your belongings whilst having fun on our indoor slope. Make sure you have a £1 coin with you to operate the lockers. This is of course returned when you unlock the locker.
And if you’d like to store your skis or boards on our racks whilst you recharge your batteries or enjoy our wonderful Alpine Street, you’ll need another £1 coin.
Toilets are located both in the Changing Village and just inside the air lock located opposite the ski poles.
If you are learning new skills with a lesson, please refer to our television screens in the Changing Village, just by the slope entrance. These screens tell you who your instructor will be (with a nice photograph of them!), who is in your lesson with you (names appear on a list) and where you should wait to meet your instructor!
If you are using Chill Factore equipment, such as skis and snowboards, please make your way into the changing village where our Snow Crew team will assist you.
Skiers need to head to the clever Z master machines located by the ski rental desks. Take off your shoes and stand on the machine and follow the instructions provided. The clever machine will calculate what size boots and skis you need and print you off a receipt. Take your receipt to a member of the Snow Crew team who will be able to kit you out ready for some serious fun on our snow slopes!
As Chill Factore is such a popular attraction, it can get quite busy, especially during peak times, so please allow enough time to collect your equipment and get kitted up. We recommend arriving at least ONE HOUR before your start time to make sure you don’t miss a moment of fun.
After your session on the slopes, please return all skis, boards, boots and helmets to the return point located near to the slope exit.
All poles should be returned in the pole rack inside the air lock.
We have equipment and clothing hire for all shapes and sizes, however, if you’re concerned that we might not stock your size please check out our sizing chart.
It’s called Chill Factore for a reason, so expect it to be cold - although it soon warms up when you’re active! You are welcome to bring your own suitable clothing or you can hire a waterproof jacket and trousers by pre-booking or on arrival (subject to availability). If you decide to bring your own clothing you’ll need to wear:
- Warm Clothing
- Thick socks
- Gloves (compulsory)
Hats and gloves can be purchased from Chill Factore.
Click here for details.
Chill Factore is fully equipped for people with disabilities and is the North of England base for Disability Snowsport UK.
We have detailed access information in our Access Statement which informs you about the facilities, services and access information for Chill Factore.
To use the main slope all users must meet the 'Minimum Main Slope Standard’, meaning you must be able to control speed and direction, link your turns, stop and use the button lift unassisted. If you cannot meet ALL of these requirements, we’re afraid you cannot use our slope just yet but we do offer a wealth of great lessons to get you piste-perfect in no time.
Lesson capacities vary depending on the actual lesson. Please see individual descriptions.
The Luge has a maximum capacity of 16 people at any one time and Tubing has a maximum capacity of 20 people.
The main slope at Chill Factore has a capacity of 180 guests using lift pass products. The main slope capacity may change during certain events, please see the events section for further information.
Lesson capacities vary depending on the actual lesson. Please see individual lesson descriptions for further information.
Snow Fun and Play
The Luge has a maximum capacity of 16 people at any one time and Tubing has a maximum capacity of 20 people. Snowplay capacity is 30 guests, including accompanying adults.
Capacities vary depending on which climbing option you select. Please see the climbing packages page for further information.
Each member of your group should be made aware, in advance, of exactly what activity they are participating in. This will prevent any delays and will make the day run more smoothly.
Please arrange for your group to arrive at least ONE HOUR before your start time. This should allow enough time to collect your tickets and sort out your equipment.
Arrange to meet as a whole group at a designated meeting point within Chill Factore, we recommend meeting as a group in the Alpine Street. The organiser of the group should then collect ALL tickets from the Guest Services desk and check that these tickets match the activities booked.
Tickets should be distributed to your group, as each member will need a ticket to pass through the turnstiles.
As a group, make your way through to the Changing Village. If you are having multiple lessons or activities people should stay together in the appropriate group.
Group changing facilities are available if you wish to book these in advance. Please email or call your Chill Factore group coordinator for further information.
Arrange a place for your group to meet when you have finished your snow activities.
Refund and Cancellation Policy
Cancellation on our side
If Chill Factore is unable to provide a service as a result of a situation beyond our reasonable control, we will endeavour to rearrange your booking. However, we will not accept liability for any additional losses you incur as a result of a situation beyond our reasonable control.
Cancellation on your side
If you decide not to ride the Avalanche, the following cancellation/refund policy is in place:
- At least 7 days notice of activity date - Chill Factore Gift Voucher for booking value less a booking fee of £10 or 10% of the value of the booking, which ever is the greater
- Less than 7 days notice of activity date – No refund or transfer allowed
If a booking amendment has been made, point 1 above is invalid as the cancellation policy is based on the original booking date and not subsequent booking amendments.
Cancellations or amendments can only be made by the card holder.
For bookings of more than 10 people a minimum of two week’s notice is required to cancel or amend a booking. After this time no refunds/transfers will be allowed.
You are advised to arrive at least 45 minutes prior to your activity start time at peak times (including school holidays and bank holidays) and 30 minutes prior to your activity start time at off peak times. If you are not ready with your clothing and equipment by the start time of your activity you will be classed as late for your booking. This may result in you being refused admission, in such cases no refund or transfer will be allowed. You’ve got to be fully prepared to take on this monster.
Health and Safety
In the absence of negligence or fraudulent misrepresentation, neither Chill Factore nor its employees or agents shall be responsible for the death, personal injury or illness of any guest whilst on Chill Factore premises.
Keeping you safe
All exhilaration seekers must:
- Correctly use all safety equipment provided (e.g. clothing, harnesses, strapping etc)
- Sign a risk form saying that they understand and accept the risks associated with the activity
- Watch and abide by all health and safety instructions to protect them from the Avalanche
- Read and abide by all relevant health and safety documentation
- Wear gloves, full-length trousers and long sleeved tops Medical
If any of the following conditions apply to you, you won’t be able to take part in this exhilarating experience:
- If you suffer from any neck, back or knee problems or have recently broken any bones
- If you are pregnant
- If we suspect you are under the influence of alcohol or drugs
- If you have a medical condition which may affect your mobility
- Due to the sheer nature of the experience only exhilaration-seekers between the ages of 12 and 65, weighing less than 18 stones (114 kg) may participate.
We hope you thoroughly enjoy your exhilarating experience at Chill Factore, Manchester’s indoor real snow centre.
If you require any further information please do not hesitate to contact our Booking Line on 0161 749 2222 or by email at email@example.com
To view our full terms and conditions including our refund and cancellation policy, please click here.