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Add promo code: SantaSP10 in the shopping cart to save 10% on Snow Park visits when you're booking tickets for Santa's Grotto.

For terms and conditions visit: https://www.chillfactore.com/christmas/

Searching for a Ski Beginner Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-ski-lessons/

Searching for a Snowboard Beginner Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-snowboard-lessons/

Searching for Private Ski Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/private-lessons/private-ski-lessons/

Searching for Private Snowboard Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/private-lessons/private-snowboard-lessons/

Searching for a Ski Improver Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-ski-lessons/

 

Searching for a Snowboard Improver Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-snowboard-lessons/

 

 

Frequently Asked Questions

Where is the experience situated?

Where is the experience situated? Show

Part of the Snow Park area will be transformed into Santa's Grotto, with Santa making his home away from home on our snow.

 

Why is a visit to Santa at Chill Factore so unique?

Why is a visit to Santa at Chill Factore so unique? Show

Ah, well that’s easy. It’s because Chill Factorhas the only Santa’s grotto in the UK on real snow so you can enjoy a Lapland experience right here in Manchester! Plus, you can combine your visit to Santa with an activity out on the snow. For children aged 4 and above, they can enjoy the thrills and spills with our snow and ice slides, sledging and Downhill Donuts when you book a visit to Snow Park as well. So, not only will you enjoy a magical visit to see Santa on real snow, but you’ll enjoy play time in the snow with your family too. And don’t forget, when you book a visit to Santa’s Grotto on the same day as a Snow Park session, you’ll save 10% off your Snow Park booking. To find out more see our main Santa page.

What should we all wear?

What should we all wear? Show

Santa's Grotto is built on snow and there is a short part of the experience in our Snowbox, therefore please wear sensible shoes (wellies/walking boots), warm coat and gloves.

If you're combining your visit to Santa with a session on Snow Park you’ll need warm clothing. Gloves are mandatory, if you do not have a any gloves, you can purchase these from Chill Factore for £6 on arrival.

Everyone going on to the snow for activities is automatically supplied with a helmet, but you can also bring your own.

How long before my allotted time should I arrive?

How long before my allotted time should I arrive? Show

You will be able to check in at the Elf Desk at your allotted time, however you may wish to arrive 15 minutes before to experience the Christmas cheer and lights in our Alpine Street.

Please note that due to our close proximity to the Trafford Centre, the roads around Chill Factore can be quite busy at Christmas time, therefore it's worth allowing extra time for traffic and finding a parking space.

 

 

 

What happens when we get there?

What happens when we get there? Show

On arrival head down Alpine Street to our Elf Check In Desk. Here you will be met by one of our Santa’s Helpers who will welcome you to our Christmas experience.

 

 

How long will we have to queue?

How long will we have to queue? Show

We envisage the entire experience lasting 30 minutes and don’t forsee any queues longer than 15mins.

 

 

 

How long will the visit with Santa last?

How long will the visit with Santa last? Show

You’ll be entertained by Santa’s Helpers whilst you’re queuing to see Santa and there will be lots of things for you and your family to do. Once inside the grotto, your visit will last a few minutes – long enough for a chat with Santa and for him to give the kids a gift and for us to take your photo.

We envisage the entire experience lasting 30 minutes and don’t forsee any queues longer than 15mins.

Will Santa give me a gift?

Will Santa give me a gift? Show

Yes, Santa has age appropriate gifts to suit everyone.

What if I've not been good this year?

What if I've not been good this year? Show

Ooh, we can all be cheeky sometimes but don’t worry… Santa always remembers the good things you've done.

 

 

 

 

How many children can see Santa at once?

How many children can see Santa at once? Show

Visits to Santa at Chill Factore are especially for you; just you and your family visit Santa together. Santa's Grotto is quite cosy so the maximum number of children in a session is six. If you would like to bring along a larger group just give us a call on 0161 749 2222 and we will book you in. Depending on how many of your there are we may need to split you into smaller groups.

 

Must my child be accompanied?

Must my child be accompanied? Show

Children must be accompanied by a paying adult. Tickets are available for adults and juniors.

Will Santa be made aware of my child’s disabilities and act accordingly if necessary?

Will Santa be made aware of my child’s disabilities and act accordingly if necessary? Show

Yes, if you indicate when booking that a member of your party has special needs, we will contact you to get further details and make any necessary notes on your booking. On the day we can then notify Santa's Helpers who will make the appropriate provisions.

 

 

Will a photo be taken of my child’s visit?

Will a photo be taken of my child’s visit? Show

Yes, Santa’s Helpers will capture your special moment for you, but you're free to take your own photos if you wish. After your visit with Santa, you’ll then have the opportunity to view your photo(s) on a monitor and take home a memento of your visit. As well as photo prints, we also offer a range of Christmas gifts to display your photos such as keyrings, fridge magnets, snow frames, baubles and snow globes.

Can I take my own photos?

Can I take my own photos? Show

Santa’s Helpers will capture your special moment for you, but you're free to take your own photos.

 

 

Will the photos be stored or deleted?

Will the photos be stored or deleted? Show

Our Grotto photography is managed by Shoot Systems who are responsible for the storage of photography.

Is there somewhere we can head to for food and drink?

Is there somewhere we can head to for food and drink? Show

Yes, there’s a great choice here at BEYOND. This autumn, the brand-new Lodge Bar & Kitchen will be opening offering the perfect place to sit back and relax, whether it’s watching the kids taking their first steps on the snow or whiling away the time watching the action on the slope.

Where can I park?

Where can I park? Show

There is a free car park outside Chill Factore.

Please note that due to our close proximity to the Trafford Centre, the roads around Chill Factore can be quite busy at Christmas time, therefore it's worth allowing extra time for traffic and finding a parking space.

Is there disabled access and parking?

Is there disabled access and parking? Show

Yes, plenty.

Are there baby changing facilities available?

Are there baby changing facilities available? Show

There are dedicated baby changing areas facilities.

Can I store my coat, bag or buggy?

Can I store my coat, bag or buggy? Show

Yes. We have lockers available onsite (£1 coin or trolley token operated - returnable) for small items such as coats and bags. Storage of prams can be facilitated however please only bring these into the centre if absolutely necessary. All items are left at the owners risk.

How cold will it be on the snow?

How cold will it be on the snow? Show

On average during the day the temperature can be as low as -5°C.