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Job Title:  Facilities Assistant

Responsibilities including:  Promoting a safe, secure, and pleasant working environment for our team and guests by undertaking facilities administrative duties, logging and completing jobs, monitoring CCTV, conducting foot patrols & audits around the site, liaising with emergency services, conducting Health & Safety checks including fire alarm testing.

Responsible to:  Head of Facilities.

Contract Type:  Permanent Full-time.

Why we’re here:  We create amazing experiences on snow that everyone loves, and we will do this by consistently amazing, educating and inspiring our guests.

We are looking for individuals whose personal values are aligned with our team values: We are passionate people, who live the spirit of challenge, seek to amaze in how and what we deliver, we do the right thing and are professional.

The Role

As Facilities Assistant, you will be part of a Facilities Team responsible for delivering an outstanding facility, 7 days a week, 365 days a year.  Working closely with the wider Operations Team you will be entirely focused on delivering the best possible environment for our guests. Your role includes acting as a point of contact for staff, external contractors, and the public.

You will be responsible for assisting the Head of Facilities in ensuring the site both internally and externally is maintained and serviced to a high standard.

This is an incredibly rewarding role and a crucial service provider to the entire business; however, it demands a level of technical ability and a steadfast commitment to quality.


  • Previous experience working within facilities management, cleaning, maintenance, or security.
  • Experience of working to specification, time, quality, and budget.
  • Experience of working with management systems including quality, environment, and health & safety systems.
  • Excellent and confident communication and written skills.
  • Being able to work independently.
  • Ability to look after guests and employees in sometimes stressful situations.
  • Tenacity for high standard of guest service – wanting to meet and serve guests – a complete understanding of guests needs in line with the brand offering and product delivery.
  • Excellent interpersonal, communication and organisational skills.
  • Flexibility to your shifts including regular weekend work.

This is a unique opportunity to further your career with a growing business. We offer the following benefits:

Unique to Chill Factorᵉ:

  • Free Ski / Snowboard Lessons.
  • Free Team Lift Pass.
  • Weekly Team Shred – dedicated employee-only slope time.


  • Team incentive schemes.
  • 30% Friends & Family discount.
  • Free Parking.
  • Tenant in-store discounts at Nando's, Lift Up and Snow + Rock etc.
  • Trafford Tribe Membership – local deals and discounts.
  • Rewards scheme – Nationwide discounts and cash-back.


  • Social events / Seasonal team parties.
  • Company sick pay scheme.
  • Enhanced Annual Leave.
  • Employee assistance programme from Retail Trust.

Please note: Chill Factore is a popular leisure destination and operates 364 days a year. Facilities Team Members should be available to work weekdays and weekends, including public holidays.

To apply, please send your CV and a covering letter to by Friday 27th August 2021. Applications submitted after this deadline may not be considered.

Interviews will take place week commencing Monday 30th August 2021.

All job applications will be treated confidentially in line with our privacy policy, a copy of which can be found at