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Job Title: Operations Team Member

Responsibilities including: Changing Village Equipment Rental and Return / Snow Park / Lift Operator / Contact Centre / Guest Reception / Snow Experience Operations Manager / Birthday Party and Schools Host


Responsible to:  Attractions, Guest Services and Snow Experience Operations Managers

Contract Type: Permanent, Part-Time, Variable hours.


Why we’re here: We create amazing experiences on snow that everyone loves, and we will do this by consistently amazing, educating and inspiring our guests.


We are looking for individuals whose personal values are aligned with our team values: We are passionate people, who live the spirit of challenge, seek to amaze in how and what we deliver, we do the right thing and are professional.


Why you’re here: The Operations Team Member is a guest-facing role with the purpose of always putting the guest first, in order to ensure all guests have an amazing experience at Chill Factore.  You will be responsible for doing everything possible to make any guest’s day, making sure that your guests’ needs and requirements are met efficiently and in a timely and professional fashion.


This is a unique opportunity to further your career with a growing business, and in addition to this we offer the following benefits:

  • A fantastic working environment.
  • Company recognition and incentive schemes.
  • Team Member of the month award.
  • Team social events.
  • Department and cross department training.
  • Enhanced Company Sick Pay scheme.
  • Trafford City ‘Tribe’ Membership – for local discounts.
  • The Snow Centre Rewards Membership – for nationwide discounts and money back scheme.
  • In Store Partner Discounts.
  • Weekly Team ‘Shred’ – Employee only slope time.
  • Access to free use of the main slope.
  • Access to free snowsports lessons.
  • 30% friends and family discount.


To apply, please send your CV and a covering letter to by 9am Wednesday 11th August 2021.  Applications submitted after this deadline will be considered in subsequent recruitment phases. 

Interviews will take place on Thursday 19th August 2021 at 6pm in the evening, with those applying for a Snowsports Instructor role finishing at 10pm.


All job applications will be treated confidentially in line with our privacy policy, a copy of which can be found at