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Job Title: Santa's Helper

Team: Team Christmas

Responsible to: Guest Experience Supervisor

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.

We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challenge, seek to amaze in how and what they deliver, can do the right thing and be professional.

Welcome to Chill Factore!

Why you’re here: The Santa’s Helper role is to make dreams come true and create an unforgettable Christmas experience for everybody who visits Chill Factore. Working alongside the Snow and Guest Experience team, the Santa’s Helper will be responsible for organising guests throughout their visit to Santa. They will be delivering the magic of Christmas, entertaining the children and adults whilst they wait to see Santa and maintaining the organisation of the whole Christmas experience from start to end.

To be successful you will need to have the following skills, knowledge and experience: -

  • A love of Christmas and a passion for making dreams come true.
  • A guest-focused approach to everything.
  • Be a positive and approachable person
  • Be flexible when it comes to hours.
  • Commitment to delivering excellent Guest Service.

This is a unique opportunity to further your career with a growing business and in addition to this we offer the following benefits:

  • A unique working environment
  • Company recognition and incentive schemes
  • Team Member of the month award
  • Team social events – including Christmas and Summer parties
  • Department and cross department training
  • Employee Assistance Programme
  • Enhanced Company Sick Pay scheme
  • Trafford City ‘Tribe’ Membership – for local discounts
  • In Store Partner Discounts
  • Weekly Staff ‘Shred’ – Employee only slope time
  • Unlimited use of the main slope
  • Unlimited snowsports lessons
  • 30% friends and family discount

Find out more about our benefits here

Please note: Chill Factore is a popular leisure destination and operates 364 days a year. Santa’s Helpers should be available to work week days and weekends, including public holidays.


To apply, please send your CV and a covering letter to by 9am on Monday 21st October 2019. Applications submitted after this deadline may not be considered.

Interviews will take place on the evening of Monday 28th October 2019. 

All job applications will be treated confidentially in line with our privacy policy, a copy of which can be found at