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Job Title: Snow Experience Duty Manager (Snow Park)


Team: Snow Experience 

Responsible to: Snow Experience Team Manager 

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.

We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challenge, seek to amaze in how and what they deliver, can do the right thing and be professional.

Welcome to Chill Factore!

Why you’re here: The Duty Manager (Snow Park) is responsible for leading the Snow Experience team to deliver amazing experiences for our guests. Working a shift basis, you are responsible for maintaining the smooth and safe running of both warm and cold side operations, ensuring that resources are used efficiently to provide the best possible experience for our guests. The Duty Manager (Snow Park) will also be responsible for the creation, implementation, monitoring and review of the Standard Operating Procedures for all Snow Park operations.

To be successful you will need to have the following skills, knowledge and experience:-

  • A proven track record of good supervision, preferably in a retail or leisure setting.
  • An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable
  • An ability to lead by example with high energy levels and able to interact at all levels with the whole team.
  •  Ability to deal with Guests and employees in sometimes stressful situations
  • Tenacity for high standard of guest service – wanting to meet and serve guests – a complete understanding guests needs in line with the brand offering and product delivery.
  •  An ability to demonstrate a guest focussed approach
  •  Able to implement and drive a Values driven culture of delivering results through the team
  •  Excellent interpersonal, communication and organisational skills. Able to use these skills effectively to influence and inspire the Snow Crew team to perform and deliver company objectives.
  •  Takes time to support and develop people.
  •  An ability to build rapport with all levels of the team and the wider business which will deliver inspiration and delivery of results by the operations team.
  •  A good knowledge and understanding of the technical aspects of the following:
  • Rota system & scheduling
  • Booking system & scheduler in use by Chill Factore
  • The duties and responsibilities of all Snow Experience
  • Operational protocols and Health & safety requirements in relation to the guest experience and staffing of areas
  • Demonstration of the energy, ability and commitment demanded by this role.

This is a unique opportunity to further your career with a growing business and in addition to this we offer the following benefits:

  • A unique working environment
  • Company recognition and incentive schemes
  • Team Member of the month award
  • Team social events – including Christmas and Summer parties
  • Department and cross department training
  • Employee Assistance Programme
  • Enhanced Company Sick Pay scheme
  • Trafford City ‘Tribe’ Membership – for local discounts
  • In Store Partner Discounts
  • Weekly Staff ‘Shred’ – Employee only slope time
  • Unlimited use of the main slope
  • Unlimited snowsports lessons
  • 30% friends and family discount

Find out more about our benefits here

Please note: Chill Factore is a popular leisure destination and operates 364 days a year. Duty Managers should be available to work week days and weekends, including public holidays.

To apply, please send your CV and a covering letter to by Wednesday 14th August 2019. Applications submitted after this deadline may not be considered.

Interviews will take place week commencing 19th August 2019. 

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