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Job Title: Snow Experience Team Member    

Team: Snow Experience 

Responsible to: Snow Experience Team Manager/ Duty Manager  

Employment Type: Temporary, Part Time/Full-time roles

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.

We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challengeseek to amaze in how and what they deliver, can do the right thing and be professional

Welcome to Chill Factorᵉ!

Why you’re here: The Snow Experience Team Member is a guest-facing role with the purpose of always putting the guest first, in order to ensure all guests’, have an amazing experience at Chill Factorᵉ. Working on a flexible and rolling shift pattern, they will be responsible for doing everything possible to make any guests day, making sure that the guests' needs and requirements are met efficiently, in a timely and in professional fashion, both on the slopes and in the changing village.

To be successful you will need to have the following skills, knowledge and experience: -

  • Previous experience in a guest-facing role
  • Be competent in setting up the business before guests arrive; both coldside and warmside 
  • An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable
  • Be able to support the business through regular early morning shifts
  • Ability to deal with Guests and employees in sometimes stressful situations 
  • Tenacity for high standard of guest service – wanting to meet and serve guests – a complete understanding guests needs in line with the brand offering and product delivery. 
  • An ability to demonstrate a guest focussed approach 
  • Excellent interpersonal, communication and organisational skills.
  • An ability to build rapport with all levels of the team and the wider business which will deliver inspiration and delivery of results by the operations team. 
  • Demonstration of the energy, ability and commitment demanded by this role
  • A good knowledge and understanding of the technical aspects of the following: -
    • The duties and responsibilities of all Snow Experience
    • Operational protocols and Health & safety requirements in relation to the guest experience and staffing of areas.

This is a unique opportunity to further your career with a growing business and in addition to this we offer the following benefits:

  • A unique working environment
  • Company recognition and incentive schemes
  • Team Member of the month award
  • Team social events – including Christmas and Summer parties
  • Department and cross department training
  • Employee Assistance Programme
  • Enhanced Company Sick Pay scheme
  • Trafford City ‘Tribe’ Membership – for local discounts
  • In Store Partner Discounts
  • Weekly Staff ‘Shred’ – Employee only slope time
  • Unlimited use of the main slope
  • Unlimited Snowsports lessons
  • 30% friends and family discount

Find out more about our benefits here

Please note: Chill Factorᵉ operates 364 days a year, so this role will need a degree of flexibility. There will be weekends that need to be worked, and it will be shift patterns.

To apply, please send your CV and a covering letter, stating why you want to join Chill Factorᵉ, to

To apply, please send your CV and a covering letter to by Monday 6th January 2020. Applications submitted after this deadline may not be considered.  Interviews will take place on Monday 13th January 2020 in the evening.

All job applications will be treated confidentially in line with our privacy policy, a copy of which can be found at