Our Mission and Values
Our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team who passionately deliver fun, safe and memorable activities, along with outstanding guest service.
We are able to do this by employing individuals who’s personal values are aligned with our team values.
At Chill Factore we inspire others with our thirst for excellence, celebrate wins and memories, and believe in what we do. We really care about creating experiences that our guests will LOVE.
“Steven went above and beyond for a tiny-human guest and got her confidence up. Steven ran the lesson over for 20 minutes so he could help her get to the top of the main slope. He remained so patient!” - [Snowsports Instructor]
Live the Spirit of Challenge
At Chill Factore, we constantly strive to raise the bar and support each other in both good and tough times. We challenge the norm, ourselves and each other, and take smart risks by focusing on what we stand to gain rather than what we might lose!
“Leah was incredibly friendly and helpful; she was in control of the front desk and was helping other members of staff while still doing her own job.” [Guest Experience]
Seek to Amaze
At Chill Factore, we create amazing experiences, deliver them with enthusiasm and give 200% every day. We make sure that we listen well so that we can better understand and support each other to go the extra mile. We think like a guest and we see Chill Factore through their eyes.
“James went out of his way to use Google Translate so he could help a non-English speaking guest complete their booking.” [Guest Experience]
Do the Right Thing
At Chill Factore, guests always feel safe in our hands and we make safety our priority and put anxious guests at ease. We see what needs to be done and just do it, watching out for those in need and making sure that we pitch in. We are team players who muck in and help everyone out.
“Our Snow Park host, Tom was fantastic with my daughter and instructed her on the dos and don’ts of using the activities. He was also very welling and able to answer any questions we had.” [Snow Experience]
At Chill Factore, we do what we say we will – all of the time. We trust and respect our colleagues for their skills and experience and know that honesty is always the best policy. We take pride in everything that we do for both our guests and our colleagues
“Stu guided us along the way to make sure our toe edge and heel edge turns were better and fluent during our snowboarding lesson. He did fantastic job at teaching us in a safe and fun way. Thanks Stu!” [Snowsports Instructor]