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Job Title: Sales and Support Advisor

Team: Call Centre Team

Responsible to: Call Centre Team Leader

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.

We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challenge, seek to amaze in how and what they deliver, can do the right thing and be professional.

Why you’re here: Based in our Call Centre, the Sales and Support Advisor is a guest-facing role with the purpose of always putting the guest first, in order to ensure all guests’ have an amazing experience at Chill Factore. They will be responsible for answering calls in the call centre and doing everything possible to make any guests day, making sure that the guests' needs and requirements are met efficiently, in a timely and in professional fashion.

To be successful you will need to have the following skills, knowledge and experience:-

  • An ability to demonstrate a high standard of guest service
  • Demonstration of the energy, ability and commitment demanded by this role.
  • Excellent and confident communication and written skills.
  • Being able to work independently.
  • Previous sales and Guest Service experience.
  • Flexibility to your shifts including regular weekend work.
  • An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable.
  • Previous Call Centre Experience.
  • Ability to deal with Guests and employees in sometimes stressful situations.
  • Tenacity for high standard of guest service – wanting to meet and serve guests – a complete understanding of guests needs in line with the brand offering and product delivery. 
  • A good knowledge and understanding of the technical aspects of the following:
    • Booking system & scheduler in use by Chill Factore.
    • Microsoft Office and associated systems.

This is an excellent opportunity for individuals wishing to gain sales experience within an office based environment. You will need to have a great telephone manner, easily building rapport with guests and have a commercial attitude to sales and membership targets. You’ll need to have exceptional attention to detail and have an organised and proactive approach to your work. 

Please note: Chill Factore is a popular leisure destination and operates 364 days a year. Sales and Support Advisors should be available to work week days and weekends, including public holidays.

This is a temporary role, to support us over a popular peak season, and will end in February 2018.

To apply, please send your CV and a covering letter to

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