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Job Title: Sales and Support Advisor

Team: Guest Experience

Responsible to: Guest Experience Manager

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.

We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challenge, seek to amaze in how and what they deliver, can do the right thing and be professional.

Why you’re here: Based in our Call Centre, the Sales and Support Advisor is a guest-facing role with the purpose of always putting the guest first, in order to ensure all guests’ have an amazing experience at Chill Factore. They will be responsible for answering calls in the call centre and doing everything possible to make any guests day, making sure that the guests' needs and requirements are met efficiently, in a timely and in professional fashion.

To be successful you will need to have the following skills, knowledge and experience:-

  • Previous experience with-in Customer Service/Call Centre/B2B or B2C sales experience
  • Desirable; Knowledge or sales experience in the Education sector
  • An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable.
  • Excellent communication skills and an excellent telephone manner
  • Ability to work independently and under pressure
  • Excellent Good verbal and written skills
  • A positive approach to objection handling is essential
  • Good organisational skills and attention to detail
  • You must be financially motivated, energetic and reliable with a hunger to succeed.
  • We are looking for someone upbeat and organised
  • An interest in the Snow sports and the Leisure industry, and a genuine passion for our products will be invaluable.
  • Tenacity for high standard of guest service – wanting to meet and serve guests – a complete understanding of guests needs in line with the brand offering and product delivery.
  • A good knowledge and understanding of the technical aspects of the following: -
    1. Microsoft Office and associated systems, including CRM
    2. Social Networking (LinkedIn)
  • Demonstration of the energy, ability and commitment demanded by this role.

This is an excellent opportunity for individuals wishing to gain sales experience within an office based environment. You will need to have a great telephone manner, easily building rapport with guests and have a commercial attitude to sales and membership targets. You’ll need to have exceptional attention to detail and have an organised and proactive approach to your work. 

Please note: Chill Factore is a popular leisure destination and operates 364 days a year. Sales and Support Advisors should be available to work week days and weekends, including public holidays.

To apply, please send your CV and a covering letter to by 20th February 2019 at 5pm. Applications submitted after this deadline may not be considered.

Interviews will take place week commencing 25th February 2019. 

For the full description here.

All job applications will be treated confidentially in line with our privacy policy, a copy of which can be found here.