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To apply, please send your CV and a covering letter to hrcfe@chillfactore.com.


Job Title: Santa’s Helper

Team: Guest Experience

Responsible to: Guest Experience Manager/ Guest Services Supervisors  

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.

We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challenge, seek to amaze in how and what they deliver, can do the right thing and be professional.

Why you’re here: The Santa’s Helper role is to make dreams come true and create an unforgettable Christmas experience for everybody who visits Chillfactore. Working alongside the Snow Crew team, the Santa’s Helper will be responsible for organising guests throughout their visit to Santa. They will be delivering the magic of Christmas, entertaining the children and adults in the queues and maintaining the organisation of the whole Christmas experience from start to end.

To be successful you will need to have the following skills, knowledge and experience:-

  • A love of Christmas and a passion for making dreams come true
  • A guest-focused approach to everything
  • Be a positive and approachable person
  • Be flexible when it comes to hours
  • Commitment to delivering excellent Guest Service
  • Experience in dealing with children
  • Previous experience working as part of a team

Please note: Chill Factorᵉ is a popular leisure destination and operates 364 days a year, Santa’s Helpers should therefore be available to work week days and weekends, throughout the festive season. The role is, to support us over the festive season and will end in line with this.

To view the full job description please click here.

We do not currently have any interviews scheduled for this role, however please do register your application with us and we will be in touch should interviews become available.