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Job Title: Senior Marketing and Communications Manager

Team: Marketing

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.

We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challenge, seek to amaze in how and what they deliver, can do the right thing and be professional.

Why you’re here:

The Senior Marketing and Communications Manager is responsible for managing guest-focused marketing and PR activities to position Chill Factorᵉ as the number one visitor attraction in the North of England, maximising awareness and visitation to deliver revenue and volume budgets.

 To be successful, you will need to have the following skills, knowledge and experience: -

  • A real passion for understanding the guest and for ensuring exceptional experiences are delivered at every guest touchpoint.
  • A high level of creativity and curiosity -  in conceiving and delivering marketing/PR campaigns, in achieving best value for money and in problem solving.
  • The ability to differentiate between guest audiences and target marketing activity accordingly.
  • Experience of managing all creative agencies in their end to end processes.
  • Excellent written and verbal communication skills, including drafting marketing copy.
  • Educated to degree standard in a relevant subject area; a marketing/PR qualification is desirable.
  • Proven track record of budget management, production of a marketing and communications plan and delivering guest targets.


You must have:

  • A proven track record in a senior marketing role, delivering demonstrable ROI.
  • Strong leadership and influencing skills.
  • An ability to inspire others and build a highly competent team.
  • An excellent understanding of the KPIs used to monitor the department's and the Company's performance and contribute accordingly to meet them.
  • At least 5-7 years Marketing Manager experience and be truly ready for a step-up.

You must be:

  • A strategic thinker and first-rate communicator, a sense-of fun really helps too.
  • Aware of, understand and work towards the Company's vision, mission and business objectives.
  • Able to live the core values of Chill Factorᵉ, act as an exemplar of these values and positively model them to others.

You will also need to:

  • Consider issues relating to the company's growth and offer suggestions for how the company could better achieve its objectives.
  • Support the Director of Sales & Marketing with leading, managing and directing the work of the department to ensure its targets are achieved.

Please note this is a full-time position Monday – Friday.

This is a unique opportunity to further your career with a growing business, offering a competitive salary, a great working environment and training and development, along with other fantastic benefits such as unlimited use of the main slope, unlimited ski lessons from beginner to expert, 30% friends and family discount plus much, much more!

To apply, please send your CV and a covering letter to  by 22nd June 2018. Applications submitted after this deadline may not be considered.