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Job Title: Snow Crew Team Member (Full time)        

Team: Snow Experience  

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.


We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challenge, seek to amaze in how and what they deliver, can do the right thing and be professional.


Why you’re here: The Snowcrew Team Member is a guest-facing role with the purpose of always putting the guest first, in order to ensure all guests’ have an amazing experience at Chill Factore. They will be responsible for doing everything possible to make any guests day, making sure that the guests' needs and requirements are met efficiently, in a timely and in professional fashion, both on the slopes and in the changing village.


To be successful you will need to have the following skills, knowledge and experience;


  • Previous experience in a guest-facing role.
  • An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable
  • Ability to deal with Guests and employees in sometimes stressful situations
  • Tenacity for high standard of guest service – wanting to meet and serve guests – a complete understanding guests needs in line with the brand offering and product delivery.
  • An ability to demonstrate a guest focussed approach
  • Excellent interpersonal, communication and organisational skills.
  • An ability to build rapport with all levels of the team and the wider business which will deliver inspiration and delivery of results by the operations team.
  • A good knowledge operational protocols and Health & safety requirements in relation to the guest experience and staffing of areas  
  • Demonstration of the energy, ability and commitment demanded by this role.


Please note: Chill Factorᵉ is a popular leisure destination and operates 364 days a year. The role is full time, working on a shift basis Monday to Sunday.


This is a unique opportunity to further your career with a growing business and in addition to this we offer the following benefits:

  • A fantastic working environment
  • Company recognition and incentive schemes
  • Team Member of the month award
  • Team social events – including Christmas and Summer parties 
  • Department and cross department training
  • Employee Assistance Programme
  • Enhanced Company Sick Pay scheme
  • Trafford City ‘Tribe’ Membership – for local discounts
  • In Store Partner Discounts
  • Weekly Staff ‘Shred’ – Employee only slope time
  • Unlimited use of the main slope
  • Unlimited snowsports lessons
  • 30% friends and family discount
  • Find out more about our benefits here

To apply, please send your CV and a covering letter, stating why you would like to be considered for the role to  by 20th August 2018.

Interviews will take place on Friday 24th August 2018.