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Take advantage of our Half Term Early Bird Snow Park offer.

Apply the promotional code SP15 for a 45 min Snow Park Pass for just £15.

Must be booked by 23/10/2020 for passes between 24/10/2020 and 01/11/2020.

Take advantage of our Half Term Early Bird Snow Park offer.

Apply the promotional code SPHTFAM for a Snow Park - 45 min Family of 4 Pass for just £55.

Must be booked by 23/10/2020 for passes between 24/10/2020 and 01/11/2020.

COVID-19 (Coronavirus) - Information for guests

Updated 25th September 2020

 

What new lockdown rules mean for Chill Factore

With the latest restrictions announced this week, we wanted to let you know what that means when you come to visit Chill Factore. We implemented a number of measures that satisfied the criteria of Visit England’s COVID-19 standard for leisure businesses operating through the coronavirus pandemic and we were certified as ‘Good to Go’ when we re-opened Chill Factore on 17th August.

Since then we have continually kept up to date with latest guidance and are encouraged that guests who have visited us so far have rated us very highly for the business’s and our team’s commitment to and handling of these measures. The great news is that all of our measures remain in line with the latest government guidance. It is critical that everybody observes the following HANDS, FACE, SPACE behaviours and here’s how our measures support these:

HANDS:

Our team have strict guidance on hand washing and there are sanitization stations throughout the building. We have robust equipment sanitization processes in place and will only accept cashless payment and online pre-bookings to reduce non-essential contact. We are also no longer offering rental clothing.

FACE:

Our team will always wear gloves and face coverings and we insist that our guests wear face coverings too. We have also installed a number of protective perspex screens to further protect our team members and our guests during all necessary face to face interactions, such as equipment collection.

SPACE:

We have plenty of space at Chill Factore and have implemented a one-way system around the BEYOND building and Chill Factore Changing Village. We have also reduced our capacities to ensure everyone can abide by social distancing rules of keeping 2 metres apart where possible and the famous ‘rule of 6’.

Abiding by the ‘rule of 6’ we have recently reintroduced group day lessons and kids lessons. For group day lessons, we allow a maximum of 5 guests with 1 instructor and kids lessons will be run like private lessons, which can either be taken by an individual or up to 4 children to enable siblings or friends of the same social bubble to learn together. The reason that kids lessons are for a maximum of 4 children and not 5 is that often a second instructor is needed to support kids lessons, which would take the group up to 6. You can read more about our group lessons and kids lessons here.

Of course, if you live in an area under local lockdown then you should ensure you abide by these additional measures too. We’d like to take this opportunity to thank our team for their continued commitment and hard work, and our guests for continuing to support Chill Factore.

Rest assured that the safety of our team and guests is our number 1 priority.

We look forward to welcoming more guests over the coming weeks and months.

Team Chill


Updated at 7.45pm on 7th August 2020

With a view to opening our slope to guests on Monday 17th August, we are delighted to announce that guests will be able to book online from Monday 10th August.

As per our post on 29th July, for the first week, only hourly lift passes will be available. From Monday 24th August lessons will be available, in a new format, as well as a reduced capacity Snow Park.

As you may be aware, COVID-19 and the associated health and safety restrictions do mean that we are having to make some changes to the way we work and the products we will have on offer.  We hope that once restrictions start to ease, our working practices will be able to change but for opening please expect some changes, some of which are listed below:

  • Reduced activity/product portfolio
  • A reduction in opening hours
  • Social distancing of 2 metres apart where possible.
  • Team members wearing gloves and face coverings
  • Cashless payment only
  • Pre-booking online only
  • Different (and one-way) layout of the Changing Village and wider building
  • No changing cubicles or lockers
  • No rental clothing
  • Sanitisation stations

Social distancing rules mean that we are currently unable to offer group lessons or snow school. Instead our new Friends & Family lessons will be available for either individuals, or a group of friends & family from the same household or support bubble who don't need to socially distance from one another.

We have highlighted some of the key changes above but you may have more questions. Please, in the first instance, review our Frequently Asked Questions pages which provide more detail about what to expect when you visit Chill Factore. If we haven’t been able to answer your question(s), please email us at info@chillfactore.com.

We look forward to seeing you on the slopes again very soon!

Team Chill


Updated at 1pm on 31st July 2020

 The Government have today announced that the earliest date bowling alleys, skating rinks, casinos, beauty salons and indoor sporting arenas may reopen has been postponed by at least 2 weeks to Saturday 15th August. This does not change our current plan; we are delighted to confirm that Chill Factore will still be reopening on Monday 17th August 2020 and we are really looking forward to welcoming you back to the slopes!

 We previously announced that you would be able to book online from Monday 3rd August. Due to today’s announcement and yesterday’s partial re-introduction of lockdown measures in the Greater Manchester area, there remains an element of uncertainty on whether our planned reopening will be allowed by law. Therefore we will no longer be taking bookings next week. We are closely monitoring the situation and hopefully will allow booking to commence again soon.

 


Updated at 9.30am on 29th July 2020

Following the Government’s announcement on 17th July 2020, that bowling, skating rinks, casinos and beauty salons sporting arenas were allowed to open from Saturday 1st August 2020, we are delighted to announce that Chill Factore will be reopening on Monday 17th August 2020 and are really looking forward to welcoming you back to the slopes!

As you might expect, we have had to make a few changes to ensure that our environment is as safe as possible for both our guests and our team.  As a result of that, for the first week only hourly lift passes will be available.  From Monday 24th August 2020 lessons will run in a new format and Snow Park will also be available.

You will be able to book online from Monday 3rd August.

As you may be aware, COVID-19 and the associated health and safety restrictions do mean that we are having to make some changes to the way we work and the products we will have on offer.  We hope that once restrictions start to ease, our working practices will be able to change but for opening please expect some changes, some of which are listed below:

  • Reduced activity/product portfolio
  • A reduction in opening hours
  • Social distancing of 2 metres apart where possible.
  • Team members wearing gloves and face coverings
  • Cashless payment only
  • Pre-booking online only
  • Different (and one-way) layout of the Changing Village and wider building
  • No changing cubicles or lockers
  • No rental clothing
  • Sanitisation stations

Reductions in capacity Social distancing rules mean that we are currently unable to offer group lessons or snow school. Instead our new Friends & Family lessons will be available for either individuals, or a group of friends & family from the same household or support bubble who don't need to socially distance from one another.

We have tried to highlight some of the key changes above but you may have more questions. Please, in the first instance, review our “Frequently Asked Questions” pages which provide more detail about what to expect when you visit Chill Factore. If we haven’t been able to answer your question(s), please email us at info@chillfactore.com. We look forward to seeing you on the slopes again very soon!

Team Chill 

 


Updated at 11.50 on 10th July 2020

On 9th July 2020, the Government announced that indoor leisure centres, health and fitness clubs and sporting arenas are now allowed to open from Saturday 25th July 2020.  Chill Factore falls into this category of destinations.  Whilst we are very keen to open our doors and welcome our guests back to the slopes, we are currently reviewing the guidelines to ensure that we can reopen safely and operate within the restrictions being placed upon us.  At the moment, we are unable to confirm at definitive date however, it is likely to be in August 2020.  Once we have more information, we will post it on our website and social channels. 

Thank you. 

Team Chill

 


Updated at 14.30 on 6th July 2020

It has been 16 weeks since we temporarily closed for business as a result of the Government measures to reduce the infection rate of COVID-19. As the country slowly starts to reopen for business, we thought now would be a good time to update you on our plans for reopening.

Chill Factore
Opening the snow for guests is not yet allowed by the Government and, it is likely to be some weeks before we can open. Rest assured that when we know when that is likely to be, we will be back in touch with you. In the meantime, this is a brief insight into “what to expect” given the current guidelines and our commitment to keeping our guests and team members as safe as possible.

  • Social distancing of 2 metres apart where possible.
  • Team members wearing gloves and masks
  • Cashless payment only
  • Pre-booking online only
  • Different (and one-way) layout of the Changing Village and wider building
  • No changing cubicles or lockers
  • Sanitisation stations
  • Reductions in capacity and changes to our product schedule

Further details will be published closer to our reopening date.


Membership and vouchers reminder
Once we re-open, annual memberships will automatically be extended by the length of time that we remain closed.

If you have any Chill Factore gift vouchers, please disregard the expiry dates currently shown. When we reopen all vouchers that have an expiry date from Saturday 21st March 2020 onwards will be automatically extended to 31st August 2021, allowing you plenty of time to redeem them.

Please note that our call centre remains closed. We can be contacted via email info@chillfactore.com but as the majority of our team are on furlough leave it will take us longer than usual to get back to you.

 

BEYOND
As some of you may be aware, restrictions around Hospitality and non-essential Retail have been lifted and, as a direct result of that, the BEYOND site is now open to those guests wishing to visit any of the open retailers Fitness Superstore, Subvert, Nando’s (takeaway only) and Wetherspoons’ Castle in the Air are open on a limited basis (please check individual opening times here prior to your visit).

Access to the main Beyond’s Alpine Street will be limited and, as you would expect, there will be strict guidelines in place to protect you and the teams working inside the building. Our staff will be available at the front doors to guide you through your visit before entering the building. Please note that there will be no access to the first floor, any part of the snow or any toilet facilities. The building opening hours will be Monday to Sunday 10am - 9pm.



We will keep in touch as we get closer to opening and look forward to welcoming you back to the slopes soon.

 


Updated at 12.45 on 24th March 2020

It is with a heavy heart that BEYOND and all businesses within BEYOND have closed until further notice. We would like to thank you for your support during this time and look forward to welcoming you back when it is appropriate to do so.

FAQ - What happens to my booking? Find out answers to your questions here. 


Updated at 18.25 on 20th March 2020

In light of the government announcement on Friday 20th March 2020, it is with regret that we are closing Chill Factore until further notice.

We will issue a further announcement once we have more certainty. For anyone with bookings for Saturday 21st and Sunday 22nd March, our team are in the process of contacting you straight away.

For anyone with bookings from Monday 23rd onwards, we will be in touch with you as soon as we can. If we don’t manage to contact you before the time of your booking, please don’t worry. The BEYOND site will remain open.

 


Updated on 17th March 2020

Firstly, we’d like to reassure all of our guests that we are utterly committed to the Health and Safety of our team members and guests.

We are continuing to closely monitor the situation and are keeping a close eye on all official advice. We can confirm that currently none of our team members are known to be affected by COVID-19 (Coronavirus) and that we have no plans to close the business at this time, but we have plans in place to do so if we are required to.

Whilst our cleaning standards meet all requirements and we have cleaners on site 24 hours a day, we have increased the frequency of cleaning of specific areas such as hand rails, lift buttons, door handles, etc. We have also increased signage and have installed numerous hand sanitization units across the building.

Good personal hygiene will help to reduce the risk of Coronavirus infection so we ask you to please ensure good personal hygiene and follow the advice on the posters around the building.

We also kindly ask all of our guests to follow the most recent official advice regarding self isolation, as detailed below.

  • For anyone who lives alone and has symptoms of Coronavirus (a high temperature of 37.8°c and above, or a new, continuous cough), they should remain at home for 7 days.
  • For anyone who lives with others and you or they have symptoms of Coronavirus, then all household members should stay at home and not leave the house for 14 days from the day when the first person in the house became ill. For anyone within that household who starts displaying symptoms, they need to stay at home for 7 days from when their symptoms started, regardless of what day they are on in the original 14 day isolation period.

For further information, please refer to https://www.nhs.uk/conditions/coronavirus-covid-19/.

 


Updated on 13th March 2020

Chill Factore is committed to the Health and Safety of our team members and guests. We would like to reassure our guests that we are continuing to closely monitor the situation with outbreaks of COVID-19 (Coronavirus) both in the UK and across the world, and are keeping a close eye on all Public Health England advice. Whilst we have no plans to close the business at this time, we have plans in place to do so if required.

Our cleaning standards meet all requirement and we have cleaners on site 24 hours a day. Despite this, we have increased the frequency of cleaning of specific areas such as hand rails, lift buttons, door handles, etc. We have also increased signage and have installed numerous hand sanitization units across the building.

Good personal hygiene will help to reduce the risk of Coronavirus infection so we ask you to please ensure good personal hygiene and follow the advice on the posters around the building.

We would also ask all of our guests to follow the most recent official advice and for anyone who has either of the following Coronavirus symptoms to stay at home for 7 days:

  • A high temperature (37.8°c and above)
  • A new, continuous cough

For further information, please refer to https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have any concerns about an upcoming booking, please call our team on 0161 749 2222.

3/20/2020 4:06:59 PM

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