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Chill Factore – FAQs





What do I get if I join? Show

All members are given a membership card depending on which type of membership you have selected. i.e. Standard or Student etc.

Members enjoy 30% off a huge range of activities including lessons, lift passes and the Snow Park as well as selected special offers.





What will happen to my membership while your are closed? Show

We are currently working with our technology partner to extend the expiry dates of memberships affected by the current closure. These will be automatically extended by the length of time that your pass or membership would have been affected so that you don’t lose any time. All affected memberships will be extended by the time we reopen.




Who can buy a membership?

Who can buy a membership? Show

Anyone can purchase a membership. We offer memberships to adults, seniors, juniors and families of 4. Parents are able to purchase membership on behalf of their children, which can be a great way to save on future bookings.






Do I need lessons or experience prior to becoming a member?

Do I need lessons or experience prior to becoming a member? Show

Absolutely not. 

If you are planning on learning a new snow sport or visiting frequently, becoming a member is perfect as you will save each time you make a purchase.
















How do I buy a Membership and get my card? Show

The easiest way to get started with Chill Factormembership is to purchase a membership online and then on your next visit head to the Guest Experience reception desk where we’ll print your card for you.










How will it work? Show

So you’ve taken the plunge and joined our membership scheme, you've got your card - now what do you do? It’s easy. When booking online, select your activity and time as normal. When you get to the basket page, you can link yourself to the activity using the drop down menu. Once you’ve linked yourself to the booking your membership discount will be applied and the page will update to confirm this. When you’re happy with the details here complete you’re booking as normal.














How do I get a membership number? Show

All members are allocated a membership number which will be printed on your card and supersede any previous guest reference number.






























Can I book multiple visits on different dates? Show

Yes, of course.















Are there any restrictions for members?

Are there any restrictions for members? Show

Members do not qualify for discount on Chill Shred Club and may not get further discount on sale items.