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Chill Factore – FAQs





What do I get if I join? Show

All members are given a membership card depending on which type of membership you have selected. i.e. Standard, Student or Corporate etc.

What’s so good about the card? As well as identifying you as a member, your Chill Factorbookings will be loaded to your card through the ether when you arrive, meaning you can wave goodbye to queuing for tickets and lift passes. Simply book online and your card gives you access to the snow and lifts.

Members enjoy 30% off a huge range of activities including lessons, lift passes and the Snow Park as well as selected special offers.




Who can buy a membership?

Who can buy a membership? Show

Anyone can purchase a membership. We offer memberships to adults, seniors, juniors and families of 4. Parents are able to purchase membership on behalf of their children, which can be a great way to save on future bookings.



Do I need lessons or experience prior to becoming a member?

Do I need lessons or experience prior to becoming a member? Show

Absolutely not. 

If you are planning on learning a new snow sport or visiting frequently, becoming a member is perfect as you will save each time you make a purchase.








How do I buy a Membership and get my card? Show

The easiest way to get started with Chill Factormembership is to purchase a membership online and then on your next visit head to the Guest Experience reception desk where we’ll print your card for you.





How will it work? Show

So you’ve taken the plunge and joined our membership scheme, you got your card - now what do you do? It’s easy. When booking online, select your activity and time as normal. When you get to the basket page, you can link yourself to the activity using the drop down menu. Once you’ve linked yourself to the booking your membership discount will be applied and the page will update to confirm this. When you’re happy with the details here complete you’re booking as normal.







How do I get a membership number? Show

All members are allocated a membership number which will be printed on your card and supersede any previous guest reference number.







What if my card won’t work in the turnstiles? Show

Well that wouldn’t be a good start would it? But if it does happen, ask a member of the team on the snow or alternatively head over to Guest Experience for help.




I’m already a member. Do I need a new card? Show

Yes, as you’ll want the card that enables you to avoid queuing.





Can I book multiple visits on different dates? Show

Yes, of course.





What if I book in a friend as part of my booking but they don’t have a membership card? Show

That’s easy. Your friend will just need to collect their ticket on arrival at the Guest Experience desk.



Are there any restrictions for members?

Are there any restrictions for members? Show

Members do not qualify for discount on Chill Shred Club and may not get further discount on sale items.



What if I forget my card? Show


If you forget your membership card simply head to the Guest Experience desk and speak to a member of the team. They’re always happy to help.