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Add promo code: SantaSP10 in the shopping cart to save 10% on Snow Park visits when you're booking tickets for Santa's Grotto.

For terms and conditions visit: https://www.chillfactore.com/christmas/

Searching for a Ski Beginner Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-ski-lessons/

Searching for a Snowboard Beginner Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-snowboard-lessons/

Searching for Private Ski Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/private-lessons/private-ski-lessons/

Searching for Private Snowboard Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/private-lessons/private-snowboard-lessons/

Searching for a Ski Improver Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-ski-lessons/

 

Searching for a Snowboard Improver Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-snowboard-lessons/

 

 

Now you've purchased your Unlimited Lift Pass, you'll need to know how to book your Lift Passes using it! Or book for other's who have the Unlimited Lift Pass

This page will show you how to book the Lift Pass and link another member to your account, with accompanying videos to show you how to.

How to book your Lift Passes

Please note, it takes around an hour before the system will recognise that you have purchased the Unlimited Lift Pass. 

If you are looking to book within that hour, please call our Call Centre team on 0161 749 2222 (see our opening times to make sure they're open)

  1. Once you've purchased the Unlimited Lift Pass and want to make the Lift Pass booking, choose either a 1 or 2 hour Lift Pass that you want to book as you normally would. 
  2. When you get to the basket, click login on the red banner (unless you are already logged in) and log in.
  3. Once logged in, a dropdown menu should pop up under the words link a friend or member. 
  4. It should automatically add your name to the dropdown, if you were booking for somebody else, choose their name on the dropdown. (If they aren't on the dropdown, see the below section on adding another guest)
  5. When you or the other guest are assigned on the dropdown you should see the price of the lift pass drop to £0 if you have the Unlimited Lift Pass.
  6. Continue the booking as normal. 

If you have purchased the Unlimited Lift Pass at the front desk, or over the phone and when you log in it isn't changing the price of the lift pass to £0, please please call our Call Centre team on 0161 749 2222 (see our opening times to make sure they're open) and we can investigate why this isn't working for you. 

 

 

Linking a Friend/Member

Please note, for this you will need the other persons membership number. This can be found on their membership confirmation email. 

If you were looking to book for another member on their behalf, follow the below steps:

  1. On the home screen on the top right, click log in.
  2. Log in to your account. 
  3. Click my account on the top right. 
  4. Click add new account
  5. Add the person you are linking's membership number, surname, choose your relationship to them and then click link.
  6. Now their name should show up on the dropdown menu on the basket page. 

 

 


Things you need to know:

  • We have changing cubicles available & Lockers are available to store your belongings, which take a £1 coin or a locker token. These are returnable. 
  • We can offer our disabled guests changing facilities.
  • Aim to arrive 45 minutes to an hour before the start time of your lift pass, to give ample time to get prepared.
  • Price of your lift pass still includes boots, skis, poles, or a snowboard and a helmet
  • Gloves are compulsory - you can bring your own or purchase a pair on-site.
  • Helmets are mandatory - you can bring your own if you have one, or you can rent a borrow when you get here at no extra charge. You can also purchase a helmet on site.
  • Age restrictions still apply.
  • Please note, we are only taking card payments at this time and no cash will be able to be accepted. 
  • On arrival please have your booking reference to hand (you can find this on your booking confirmation email). You can collect your tickets from the Guest Services desk, or from the Self-Service ticket machines situated near Reception. If your booking confirmation has a QR code, you can scan this at the self-service machines to check-in.

You can find answers to many other queries on our frequently asked questions page.