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Getting Here

Getting Here Show

We recommend you take into consideration that the roads and motorway exits around the area can become congested at times due to the close proximity to the Trafford Centre and Manchester United Football Club.

For directions to Chill Factore, please click here.

Please aim to arrive for snow activities at least 1 hour before your activity is due to start, this will give you time to collect your tickets, your equipment and to get changed.

How do I collect my Ticket?

How do I collect my Ticket? Show

If you have pre-booked ticket bring the booking reference and you can either collect your tickets from Guest Services desk or from the Self Service ticket machines situated near the staircase.

Keep your ticket with you as you’ll need this to gain access to the snow at the stated time on your ticket.

Pre-booking of activities will enable you to secure your preferred date and time.

What do I need to bring?

What do I need to bring? Show

Prices of our Lessons and Lift Passes include the hire of ski boots/snowboard boots, helmet, skis or snowboard and ski poles.

Clothing (Jacket, Trousers, snow play boots) can be hired separately and gloves and socks can be purchased separately.

Where can I get ready?

Where can I get ready? Show

There's the "Changing Village" with cubicles for you to get ready in private if you wish and secure lockers to store your belongings whilst you are on the slopes. The lockers require a (returnable) £1 coin to operate; upon locking the key is released and is attached to a watch style bracelet for to wear securely.

The Changing Village is also where you can purchase gloves and socks if you need to, hire your clothing (jacket, trousers and snowplay boots) and collect your equipment (helmet, ski boots, snowboard boots, and skis or snowboard).  Ski poles can be collected from the airlock area before you go onto the slopes.  Our Snow Crew will be happy to help and advise you with your selection.  You can of course bring your own clothing and equipment to use. 

Toilets are located and clearly signposted in the Changing Village.

After changing and collecting your equipment, if you have purchased a lift pass, you can go straight through the turnstiles at the time on your ticket to gain entrance to the slopes.

If you have booked a lesson or an activity, once you’re ready, please take a seat on the bench communicated by the ski and snowboard fit team and wait for your instructor to collect you.

What equipment do I need?

What equipment do I need? Show

Before you can go onto the slopes, you do need to wear the right clothing and have the appropriate equipment.  You can bring your own clothing and equipment or hire is available. 

We have all clothing and equipment in all shapes and sizes, if you are concerned that we might not stock your size please check out our sizing chart.

You can collect Chill Factore equipment (helmet, ski boots/ snowboard boots, skis and snowboard) from the Changing Village, where our Snow Crew team will assist you with your selection.

Skiers will need to be measured and fitted for ski/snowboard boots.  Go to the Z master machines by the ski rental desks; remove your shoes, roll up the bottom of your trousers and stand on the machine and follow the instructions. This machine is able to calculate the size boots and skis you require and will print a receipt which can be exchanged for the equipment from our Snow Crew.

It can get very busy within the Changing Village, particularly during peak times, so please allow enough time to collect your equipment and to get changed.  We recommend arriving at Chill Factore at least 1 hour before your activity start time.

When your session has ended, place your ski poles on the rack inside the air lock and return all skis, boards, ski/snowboard boots and helmets to the designated area at the end of the Equipment area within the Changing Village.

What do I wear?

What do I wear? Show

Sorry to state the obvious, but it is cold on the slopes though for those active on the snow you’ll soon warm up.

You can bring your own suitable clothing to wear i.e. waterproof jacket and trousers, or you can hire them here by pre-booking or on arrival (subject to availability). 

You'll need thick socks and gloves (compulsory) and you may wish to wear a hat. Please bring snow boots, wellies or walking boots for activities such as Snow Park, Mini Moose Land, Big Day Out, Extreme Snow or Parties, you can hire boots for £3 if required. Don’t worry if you have forgotten any of those as you can buy those here.

It is compulsory for all children aged 2 to 16 to wear a helmet for all activities. It is also compulsory for all adults aged 17 and over to wear a helmet for the following activities: Snow Park, Race Training, Moguls, Use of freestyle features, Any form of competition, Airboarding, Snowscoot, Extreme Sledging, Climbing.

For all other activities, helmets are available for guests to wear at their discretion.Guests may bring their own helmet or use a Chill Factore helmet at no extra charge; these are available in various sizes in the Changing Village.

What else is here?

What else is here? Show


For food and refreshments we have a range of restaurants and outlets to cater for all tastes and The Alpine Street offers an indoor shopping experience with a slant towards skiing and snowboarding clientele.

For spectators we offer a free viewing balcony and there is free Wi-fi available for all guests.

In 2010 we won the Manchester Tourism ‘Access for All’ award which recognises excellence in accommodating the needs of guests with disabilities.

I can ski – can I just head on to the main slope?

I can ski – can I just head on to the main slope? Show

In order to use the main slope you must be able to meet the 'Minimum Main Slope Standard’. This means you must be able to control your speed and direction, link your turns and stop, in addition you should be able to use the button lift unassisted. If you cannot meet ALL of these requirements, you’re not eligible to use the main slope just yet, however we do have a range of lessons that’ll get you piste-perfect.

If you are deemed by the Slope Patrol not to be of the required standard, you will be asked to leave the slope and no refund or transfer will be given. 


Additional Information for groups, schools, parties and corporates

Additional Information for groups, schools, parties and corporates Show

In order to prevent delays we request that your group arrives at Chill Factore at least 1 hour before your start time.  This will allow time to collect tickets and equipment.  We also recommend that every member of your group has been given information in advance of the activity they are taking part in.

We suggest you arrange to meet as a whole group at a designated meeting point on Alpine Street, that way your organiser can collect ALL tickets from the Guest Services desk and check that these tickets match the activities booked.  Distribute the tickets to your group members as they will need these to pass through the turnstiles to gain access to the slopes.

As a group, make your way through to the Changing Village. If you are having multiple lessons or activities people should stay together in the appropriate group.

Group changing facilities are available if you wish to book these in advance. Please email or call your Chill Factore group coordinator for further information.

After your activity, why not meet up with your group for an après ski drink or meal on Alpine Street.

Terms and Conditions

Terms and Conditions Show

Our full Terms & Conditions can be viewed here, which includes our refund and cancellation policy and may answer additional questions that have not been answered here.


Students Show

With our student rate we make it easy on your pocket too. To enjoy the discounted rate you need to book in person at our Guest Services Desk with a NUS/Student card that shows a valid expiry date clearly shown on the card. Please note, these discounts cannot be used in conjunction with any other offers, including membership discount. 

Armed Forces and Emergency Service Employees

Armed Forces and Emergency Service Employees Show

Enjoy a 25% discount at Chill Factore if a valid Armed Forces, NHS or Emergency Services card is used. Please note that activities must be booked in person at our Guest Experience desk and proof of the card will be required. Please note, these discounts cannot be used in conjunction with any other offers, including membership discount and Santa Activities. 

The website isn't displaying correctly, what should I do?

The website isn't displaying correctly, what should I do? Show

If you are experiencing any issues whilst using the Chill Factore website or our booking system we recommend updating your internet browser and enabling JavaScript in your browser.

JavaScript - for full functionality of our site including the online booking, it is necessary to enable JavaScript. Click here to view instructions on how to enable JavaScript in your web browser.

Booking System - If the booking site isn’t displaying correctly we recommend your follow this link first.  If you are still experiencing problems please email with details of the error message displayed, so we can quickly help resolve the issue and enable you to continue with your booking.

Website & Cookies Accessibility

Website & Cookies Accessibility Show

For full details on our website and cookie policy, please click here.

Browser Update

Browser Update Show

If you have been experiencing issues with the website visibility we suggest you check your device is using the latest internet browser version.

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If you are still experiencing any issues once you have updated your browser please contact us at and we will log the issue with our IT department.

Do you have a Youtube Channel?

Do you have a Youtube Channel? Show

Yes! You can subscribe to our channel at 

Our videos feature music supplied by Partners in Rhyme: Royalty Free Music and Sound Effects. You can download music and sound effects for your own multimedia project today at Partners In Rhyme.

Refund and Cancellation Policy

Refund and Cancellation Policy Show

View the Chill Factore Terms & Conditions including the Refund & Cancellation policy here.