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Getting Here

We recommend you take into consideration that the roads and motorway exits around the area can become congested at times due to the close proximity to the Trafford Centre and Manchester United Football Club.

For directions to Chill Factore, please click here.

Please aim to arrive for snow activities at least 1 hour before your activity is due to start, this will give you time to collect your tickets, your equipment and to get changed.

How do I collect my Ticket?

If you have pre-booked ticket bring the booking reference and you can either collect your tickets from Guest Services desk or from the Self Service ticket machines situated near the staircase.

Keep your ticket with you as you’ll need this to gain access to the snow at the stated time on your ticket.

Pre-booking of activities will enable you to secure your preferred date and time.

What do I need to bring?

Our prices include the hire of boots, helmet, skis or snowboard and ski poles.

Clothing (Jacket and Trousers) can be hired separately and gloves and socks can be purchased separately.

Where can I get ready?

There's the "Changing Village" with cubicles for you to get ready in private if you wish and secure lockers to store your belongings whilst you are on the slopes. The lockers require a (returnable) £1 coin to operate; upon locking the key is released and is attached to a watch style bracelet for to wear securely.

The Changing Village is also where you can purchase gloves and socks if you need to, hire your clothing (jacket and trousers) and collect your equipment (helmet, boots and skis or snowboard).  Ski poles can be collected from the airlock area before you go onto the slopes.  Our Snow Crew will be happy to help and advise you with your selection.  You can of course bring your own clothing and equipment to use. 

Toilets are located and clearly signposted in the Changing Village.

After changing and collecting your equipment, if you have purchased a lift pass, you can go straight through the turnstiles at the time on your ticket to gain entrance to the slopes.

If you have booked a lesson or an activity, once you’re ready, please take a seat on the appropriate on the appropriate bench and wait for your instructor to collect you.

What equipment do I need?

Before you can go onto the slopes, you do need to wear the right clothing and have the appropriate equipment.  You can bring your own (view our Health & Safety video for information) or clothing and equipment hire is available. 

We have all clothing and equipment in all shapes and sizes, if you are concerned that we might not stock your size please check out our sizing chart.

You can collect Chill Factore equipment (helmet, boots, skis and snowboard) from the Changing Village, where our Snow Crew team will assist you with your selection.

Skiers will need to be measured and fitted for snow boots.  Go to the Z master machines by the ski rental desks; remove your shoes, roll up the bottom of your trousers and stand on the machine and follow the instructions. This machine is able to calculate the size boots and skis you require and will print a receipt which can be exchanged for the equipment from our Snow Crew.

It can get very busy within the Changing Village, particularly during peak times, so please allow enough time to collect your equipment and to get changed.  We recommend arriving at Chill Factore at least 1 hour before your activity start time.

When your session has ended, place your ski poles on the rack inside the air lock and return all skis, boards, boots and helmets to the designated area at the end of the Equipment area within the Changing Village.

What do I wear?

Sorry to state the obvious, but it is cold on the slopes though for those active on the snow you’ll soon warm up.

You can bring your own suitable clothing to wear i.e. waterproof jacket and trousers or you can hire them here by pre-booking or on arrival (subject to availability). 

You'll need thick socks and gloves (compulsory) and you may wish to wear a hat.  Don’t worry if you have forgotten any of those as you can buy those here.

What else is here?

Lots! 

For food and refreshments we have a range of restaurants and outlets to cater for all tastes and The Alpine Street offers an indoor shopping experience with a slant towards skiing and snowboarding clientele.

For spectators we offer a free viewing balcony and there is free Wi-fi available for all guests.

In 2010 we won the Manchester Tourism ‘Access for All’ award which recognises excellence in accommodating the needs of guests with disabilities.

Accessibility

Chill Factore is the North of England base for Disability Snowsport UK and is fully equipped for people with disabilities.

Detailed information is available within the Access Statement on the range of Chill Factore facilities, services and access.

I can ski – can I just head on to the main slope?

In order to use the main slope you must be able to meet the 'Minimum Main Slope Standard’. This means you must be able to control your speed and direction, link your turns and stop, in addition you should be able to use the button lift unassisted. If you cannot meet ALL of these requirements, you’re not eligible to use the main slope just yet, however we do have a range of lessons that’ll get you piste-perfect.

Luge Slip n Slide

Please note there are flashing lights on the Luge Slip 'n' Slide mats and the Luge also runs a traffic light system; if you have concerns about epilepsy please talk to one of our team.

Additional Information for groups, schools, parties and corporates

In order to prevent delays we request that your group arrives at Chill Factore at least 1 hour before your start time.  This will allow time to collect tickets and equipment.  We also recommend that every member of your group has been given information in advance of the activity they are taking part in.

We suggest you arrange to meet as a whole group at a designated meeting point on Alpine Street, that way your organiser can collect ALL tickets from the Guest Services desk and check that these tickets match the activities booked.  Distribute the tickets to your group members as they will need these to pass through the turnstiles to gain access to the slopes.

As a group, make your way through to the Changing Village. If you are having multiple lessons or activities people should stay together in the appropriate group.

Group changing facilities are available if you wish to book these in advance. Please email or call your Chill Factore group coordinator for further information.

After your activity, why not meet up with your group for an après ski drink or meal on Alpine Street.

Terms & Conditions

Our full Terms & Conditions can be viewed here, which includes our refund and cancellation policy and may answer additional questions that have not been answered here.

Students

With our student rate we make it easy on your pocket too. To enjoy the discounted rate you need to book in person at our Guest Services Desk with a NUS/Student card that shows a valid expiry date clearly shown on the card.

What's the weather like at Chill Factore?

It is cold here, but once you’re active on the slopes you’ll soon warm up. We have no wind chill and the atmosphere is always dry. On average during the day the temperature is -1°C, overnight this can drop to -6°C so we can make the quality of snow required for skiing and snowboarding. What is the snow like? Absolutely brilliant, though you would expect us to say that! The UK Ski team and other professional athletes have practised out on our slope and all said it was amazing. That’s good enough for us! How do we make the snow? We use the snow cannons to create a cloud of atomised liquid water comprising of small and large particles. In the cold environment this water freezes and snow crystals form around nucleators then fall out of the cloud. We use the cooling system under the snow to ice up the base and create perfect snow conditions. Clever eh?!

The website isn't displaying correctly, what should I do?

If you are experiencing any issues whilst using the Chill Factore website or our booking system we recommend updating your internet browser and enabling JavaScript in your browser.

JavaScript - for full functionality of our site including the online booking, it is necessary to enable JavaScript. Click here to view instructions on how to enable JavaScript in your web browser.

Booking System - If the booking site isn’t displaying correctly we recommend your follow this link first.  If you are still experiencing problems please email info@chillfactore.com with details of the error message displayed, so we can quickly help resolve the issue and enable you to continue with your booking.

Website & Cookies Accessibility

For full details on our website and cookie policy, please click here.

Browser Update

If you have been experiencing issues with the website visibility we suggest you check your device is using the latest internet browser version.

Internet Explorer update
Firefox update
Chrome update
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If you are still experiencing any issues once you have updated your browser please contact us at info@chillfactore.com and we will log the issue with our IT department.

Do you have a Youtube Channel?

Yes! You can subscribe to our channel at youtube.com/chillfactore 

Our videos feature music supplied by Partners in Rhyme: Royalty Free Music and Sound Effects. You can download music and sound effects for your own multimedia project today at Partners In Rhyme.

.. and Finally

We do hope you thoroughly enjoy your experience at Chill Factore, Manchester’s indoor real snow centre and that you find it fun and exhilarating!

If you require any further information contact our Booking Line on 0161 749 2222 or email at info@chillfactore.com

Refund and Cancellation Policy

View the Chill Factore Terms & Conditions including the Refund & Cancellation policy here.

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From our blog!

Bradie Zimmer-Collins

My aim in the future is to get better and better and hopefully be able to compete in the Olympics and at the XGames, but no matter how far I go Chill Factore will always be the best place to ride!

Bradie Zimmer-Collins, Sponsored Rider

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