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Santa's Grotto

Discover the magic of Santa's Grotto this Christmas!

This year you and your little ones can revel in the magic that is Santa's Grotto!

Take one step in and feel the crunch of the real snow below your feet! You'll be stunned by the magnificent grotto that is Santa's home right up until Christmas Eve. Surrounded by real snow, sparkling trees, glistening lights and chattering elves, Santa will be in his Grotto every weekend from 11th November and every day in December from 2nd right up until Christmas Eve.

So whether you want to enjoy a family day out or with friends, there's something extra special about a trip to see Santa at Chill Factore. After all, it's not JUST a trip to see Santa...

All visits to Santa will be combined with some play time in the Snow Park, which will really get you and your children into the festive spirit in their very own winter wonderland.

Santa Visit & Snow Park 

For those over the age of 4, our Snow Park Pass is the snow treat for you. After visiting Santa in his Grotto, you can continue your festive journey with a Snow Park Pass - this includes 1 hour of unlimited fun on the Downhill Donuts, the Luge Slip 'n' Slide, the Snow Luge and Sledge 'o' Mania. Ride them all and pick your favourite! (SECRET: Santa's favourite is the Downhill Donuts!)

For a truly unique visit to Santa with the additional excitement of fun in the snow, use the book online window to the right-hand side and make your children's day with a fun-filled Santa visit.

Santa and Snow Park starts from £45 for one adult and one child, for more information click here.


Family of 2


Off Peak

Peak £45.00

Additonal Adult


Off Peak

Peak £22.50

Additional Junior


Off Peak

Peak £25.00

Santa Visit & Mini Moose Land 

Family Of 2


Off Peak

Peak £14.00

Additional Junior


Off Peak

Peak £9.00

Additional Adult


Off Peak

Peak £7.00

For those really little ones under the age of 4, you will all meet Santa in his Grotto, then head out to Mini Moose Land to play in the snow for 30 minutes! Mini Moose Land is set in the grounds of Santa's Grotto, filled with lots of fun activities for you & your little ones to enjoy.

Check out the latest special offers!


Timings & On The Day Information


Visits to Santa's Grotto have a designated start time, however, the duration is dependent upon how busy Santa is that day. Therefore, please be aware of the following timings when booking your visit:


Santa & Mini Moose Land - when booking, the start time you choose will be the time you go to see Santa. This is then immediately followed by 30 minutes play in Mini Moose Land. As you head straight from Santa's Grotto, it's important you are kitted out for the snow before you go to see Santa. If you're hiring kit from us, please arrive 45 minutes before your start time to make sure there's enough time to put on those snow boots, gloves and woolly hat!


Santa & Snow Park - when booking, the start time you choose will be the time you go to see Santa and then our friendly snow buddy will show you into the Changing Village so you can get kitted up ready for your Snow Park Pass. (Remember that Santa's Grotto is in the Snow Park , so please wear warm clothes and waterproof shoes for your visit to the Grotto).


When it's your turn to see Santa, head to the Santa Desk by Guest Services or look out for our budding elves and enjoy the entertainment before Santa's ready to see you.


Please note that because Santa is such a popular man, timings for Santa's Grotto are subject to change. 


All Children MUST be accompanied by a paying adult. 


For all other questions please visit our Christmas FAQ page.


NB: Santa's Grotto is accessible to guests with disabilities. We recommend you call our Booking Line on 0161 749 2222 to discuss your requirements prior to making a booking.

Santa's Snow Grotto Opening Hours

Santa’s in his Grotto every weekend in November (from the 11th) and everyday in December from 2nd until his big night on Christmas Eve.

  • Monday > Friday (December only): 10am > 7:30pm (last Santa visit starts at 7pm)
  • Saturday & Sunday: 10am > 7:30pm (last Santa visit starts at 7pm)

Price Categories

Children must be accompanied by a paying adult on all activities.

  • Junior
    - Mini Moose Land: Under 4's
    - Snow Park: Aged 4-16 yrs
  • Adult: 17+

N.B. Guests are not permitted to use cameras/video recorders whilst in Santa's Grotto.

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