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Santa's Grotto 2017

Santa has left his Grotto and has flew back to the North Pole, come back and visit Santa in his Grotto from November 2018!

Visit Santa

Discover the magic of Santa's Gingerbread Grotto this Christmas!

This year you and your little ones can revel in the magic that is Santa's Gingerbread Grotto!

Take one step in and feel the crunch of the real snow below your feet! You'll be stunned by the magnificent Gingerbread Grotto that is Santa's home right up until Christmas Eve. Surrounded by real snow sparkling trees, glistening lights and chattering elves, Santa will be in his Gingerbread Grotto every weekend from 11th November and every day in December from 2nd right up until Christmas Eve 2017.

So whether you want to enjoy a family day out or with friends, there's something extra special about a trip to see Santa at Chill Factore. After all, it's not JUST a trip to see Santa...

All visits to Santa are combined with play time on real snow, either in Mini Moose Land (under 4’s) or in our fabulous Snow Park, which will really get you and your children into the festive spirit in their very own winter wonderland!

We will be keeping the children entertained before meeting Santa with Arts and Crafts. 

Visit Mini Moose Land & See Santa FREE

For those really little ones under the age of 4, you will all meet Santa in his Grotto, then head out to Mini Moose Land to play in the snow for 30 minutes! Mini Moose Land is set in the grounds of Santa's Grotto, filled with lots of fun activities for you & your little ones to enjoy.

*Family of 2 includes 1 adult and 1 child


Santa Visit & Snow Park 


For those over the age of 4, our Snow Park Pass is the snow treat for you. After visiting Santa in his Grotto, you can continue your festive journey with a Snow Park Pass - this includes 1 hour of unlimited fun on the Downhill Donuts, the Luge Slip 'n' Slide, the Snow Luge and Sledge 'o' Mania. Ride them all and pick your favourite! (SECRET: Santa's favourite is the Downhill Donuts!)


For a truly unique visit to Santa with the additional excitement of fun in the snow, Book Now by selecting an option below and make your children's day with a fun-filled Santa visit.


Santa and Snow Park starts from £45 for one adult and one child.

*Family of 2 includes 1 adult and 1 child

Timings & On The Day Information

Visits to Santa's Grotto have a designated start time, however, the duration is dependent upon how busy Santa is that day. Therefore, please be aware of the following timings when booking your visit:

Santa & Mini Moose Land - when booking, the start time you choose will be the time you go to see Santa. This is then immediately followed by 30 minutes play in Mini Moose Land. As you head straight from Santa's Grotto, it's important you are kitted out for the snow before you go to see Santa. If you're hiring kit from us, please arrive 45 minutes before your start time to make sure there's enough time to put on those snow boots, gloves and woolly hat!

Santa & Snow Park - when booking, the start time you choose will be the time you go to see Santa and then our friendly snow buddy will show you into the Changing Village so you can get kitted up ready for your Snow Park Pass. (Remember that Santa's Grotto is in the Snow Park , so please wear warm clothes and waterproof shoes for your visit to the Grotto).

When it's your turn to see Santa, head to the Santa Desk by Guest Services or look out for our budding elves and enjoy the entertainment before Santa's ready to see you.

Please note that because Santa is such a popular man, timings for Santa's Grotto are subject to change. 

All Children MUST be accompanied by a paying adult. 

Fabulous Christmas Gifts from Santa!


Santa has opened his doors at Chill Factore and is here every day, right up until Christmas Eve 2017.


Treat your little ones to a magical reminder of their visit with our fantastic Santa's Grotto Gift Packages. Why not give these fabulous items as christmas gifts to your loved ones too!


During a visit to Santa this Christmas, everyone will have their photograph taken with the big man himself. Why not add to your visit by purchasing this treasured keepsake, which can be presented in a variety of ways!


Choose a photo bundle which includes the below:


  • Bundle A - Photo and 1 gift (Keyring OR Magnet) for £13
  • Bundle B - Photo and 1 gift (Snowglobe OR Bauble) for £15
  • Bundle C- Photo and Snow Photo Frame for £17


All bundles include a jpeg image of your magical visit

Items can either be purchased in advance when making your booking, or inside the Grotto during your visit.

Christmas Merchandise



Age Restrictions


Children must be accompanied by a paying adult on all activities.


  • Junior
    - Mini Moose Land: Under 4's
    - Snow Park: Aged 4-16 yrs
  • Adult: 17+


N.B. Guests are not permitted to use cameras/video recorders whilst in Santa's Grotto.


Please read our FAQs here

For all other questions please visit our Christmas FAQ page.

NB: Santa's Grotto is accessible to guests with disabilities. We recommend you call our Booking Line on 0161 749 2222 to discuss your requirements prior to making a booking.