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Join us this December for a truly magical Christmas. From just £11.50! 

Step inside Santa’s Grotto at Manchester’s Chill Factore and discover the magic of a white Christmas. This year, you and your little ones can experience a real snow Christmas and meet Santa at his grotto until Christmas Eve. Wonder at the twinkling lights, glistening trees and mischievous elves as you make your way to meet Santa. What could be more enchanting this festive season?

It’s the most wonderful time of the year, so why not make it even more special by taking your little ones on an unforgettable journey where they can join in with the festivities here at Santa’s Manchester grotto. From meeting jolly Santa Claus to playing in real snow, we have everything you need for a magical Christmas experience. 

When can you visit Santa's Grotto?

Father Christmas and his elves will be at Chill Factore every weekend in November from 17th November and every day in December until Christmas Eve.

Each child who meets Santa in his magical Manchester grotto also receives a gift — but that’s not all. You can combine your ‘meet Santa’ grotto experience with one of our fantastic packages and enjoy some time playing in real snow — a true winter wonderland!

Our 'Meet Santa' Packages

Santa & Snow Park: From £28.50

For the ultimate Christmas experience, choose our Santa and Snow Park package! Perfect for families with children over the age of four, this package includes a Snow Park Pass and a visit to Santa’s Grotto. Children can enjoy a snowy greeting with the man-in-red and then head to our real-snow and real-ice activities — they won’t be disappointed.

*All children must be accompanied by a paying adult.

Santa & Mini Moose Land Package: From £11.50

Bring your little ones to meet Santa and enjoy Mini Moose Land in one unforgettable festive experience! Perfect for children under four years old, tots can meet Santa in his snowy Manchester grotto and then discover the magic of real snow in our Mini Moose Land. This ideal experience offers soft play, tunnels and an igloo for little ones to explore.

*All children must be accompanied by a paying adult.

Party Bookings

If you are interested in enquiring about our Santa Birthday Parties, please contact us on 0161 749 2263. 

Timing & Information

Timing & Information Show

Eager to visit Santa's grotto in Manchester’s Chill Factore this year? Great, but remember, they have a designated start time. The duration of your Santa Claus experience depends on how busy Santa is that day! So, please be aware of the following when booking your visit:

Meet Santa & Mini Moose Land

When booking, the start time you choose will be the time you see Santa. This is then immediately followed by 30 minutes play in Mini Moose Land. As you head straight from Santa's grotto, it's important you are kitted out for the snow before you go to see Santa. If you're hiring kit from us, please arrive 45 minutes before your start time to make sure there's enough time to put on those snow boots, gloves and woolly hat!

Meet Santa & Snow Park 

The start time you book will be the time you visit Santa. Afterwards, a helpful Chill Factore elf will show you into the Changing Village so that you can get kitted up ready for one hour of fun on Snow Park! (Remember that Santa's grotto is in the Snow Park, so please wear warm clothes and waterproof shoes for your visit).

When it's time to see Santa, head to our Santa Desk by Guest Services or look out for our elves and enjoy the entertainment before Santa's ready for his visitors! Please note that, because Santa is such a popular man, timings for Santa's Gingerbread Grotto are subject to change. 

All children MUST be accompanied by a paying adult. 

Age Restrictions

When visiting Santa in Manchester’s Chill Factore, children must be accompanied by a paying adult during all activities.

Mini Moose Land: for kids under four years only.
Snow Park: for kids aged from four to 16 years only. 

Please note, guests are not permitted to use cameras or video recorders while in Santa's Christmas grotto.

Booking & Queries

Meeting Santa at Santa's grotto in Chill Factore makes the perfect Christmas family day out. Plus, our visit Santa sessions are also accessible to guests with disabilities. However, we recommend you call our booking line on 0161 749 2222 to discuss your requirements. If you have any questions, please visit our Christmas FAQ page or contact us.

For the best Santa Claus experience, book with us to meet Father Christmas in our real-snow wonderland at the heart of Manchester!

Christmas for schools and groups 

If you are a school and would like to book an event for Christmas, there are plenty of offers available for a booking, some as low as £10 per person. Feel free to give our dedicated Schools and Groups team call on 0161 749 2218 or email





Santa's Snow Grotto Opening Hours

Santa’s in his Grotto every weekend in November (from the 17th) and everyday in December from 1st until his big night on Christmas Eve.

  • Monday > Friday (December only): 9am > 8pm (last Santa visit starts at 7pm)
  • Saturday & Sunday: 9am > 8pm (last Santa visit starts at 7pm)

Age Restrictions

Children must be accompanied by a paying adult on all activities.

  • Junior
    - Mini Moose Land: Under 4's
    - Snow Park: Aged 4-16 yrs
  • Adult: 17+

N.B. Guests are not permitted to use cameras/video recorders whilst in Santa's Grotto.

Make Christmas 2018 the best one yet when you meet Father Christmas and enjoy a true winter-wonderland experience on your doorstep at Santa’s Grotto in Chill Factore! Browse our Christmas FAQs or contact us for more information.