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Santa Claus Calls – Online Santa Experience from Chill Factore


Seeing Santa and telling him about all your Christmas wishes is a truly magical experience. Which is why our Santa experience is back for 2020, but just slightly different.


Enjoy an online Santa experience like no other and bring the whole family together to talk to Santa online through our Santa Claus Calls. With uncertainty around COVID-19 restrictions between now and Christmas day, Santa himself has teamed up with Chill Factore to offer a COVID secure grotto. Even if Chill Factore has to remain closed or there are still restrictions in place, this virtual Santa experience will still go ahead!


Santa Claus Calls - Video Call


Our online virtual Santa experience can dial in multiple callers, which means grandparents don’t have to miss out on any of the festive excitement. So you can safely bring your family together to enjoy some Christmas magic from the comfort of your own home. We’ve also got some magical special effects, including real snowfall, Naughty-Nice’ometer, and maybe even a special visit from Rudolf himself! After your call, you will also be sent a recording of your video to watch back whenever you like.

How our virtual Santa Experience works

You might be wondering how the Santa Claus Video Call works, which is why Santa’s elves have kindly put together some simple step-by-step instructions for you to follow all the way to our virtual Christmas grotto:

  • Book your 5-minute time slot for your virtual Santa experience.
  • One of Santa’s elves will then call you before the date of your Santa Claus Video call experience to find out a few details about your little ones so that your call can be fully tailored to your family. Santa’s elves will also make sure you know what to do on the day of your virtual Santa experience.
  • After your phone call, you will be provided with a link to access your Santa Claus Video Call on the day.
  • Get your best Christmas jumpers on and gather your family together for your virtual Santa experience. Please make sure you have joined the call 5-minutes before your scheduled start time.
  • Enjoy some festive magic as you speak with Santa Claus LIVE on a video call.
  • We’ll send a recording of your virtual Santa experience after your call via Dropbox, so you have the memories to treasure forever.

Book your online Santa Claus experience here:

When can you enjoy Chill Factore’s virtual Santa experience?

From Sunday 6th December until Thursday 24th December, Santa and his helpers will be offering his unique Santa Claus Video Call Christmas experience. Each experience will include a digital download of your video call with Santa Claus at no extra cost.

Virtual Santa experience to Great Ormond Street Hospital

We’re also proud to be working closely with Great Ormond Street Hospital Children’s Charity (GOSH Charity), ensuring that children who are in hospital over the festive period still get to see Santa. It promises to be a really special experience for the whole family, especially after the uncertainty of 2020.

The Santa Claus Calls Video Experience will run from Sunday 6th December until 24th December 2020. Each call to Santa will last around five minutes and can be booked for £20.99, with the option to add a £2.00 donation to GOSH Charity, helping to support seriously ill children from across the UK who are treated at GOSH. The price includes the call recording and there is the option to add multiple callers/screens so that the whole family can be brought together.

Text SANTA to 70125 to donate £2 to Great Ormond Street Hospital Charity to support seriously ill children this Christmas time.


For more information about our fantastic Santa experience, check out our Santa Claus Calls FAQs Download a printable Christmas Wishlist to help Santa before Christmas Day. Download here.



This Christmas give the gift of snow with a Chill Factore gift voucher.


Treat your friends and family you to a unique experience on real snow at Chill Factore by giving them a Gift voucher. Our gift vouchers are redeemable on any Chill Factore experience or merchandise so are ideal for those people who love snow but can be difficult to buy for.