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Join us this December for a truly magical Christmas! Santa tickets only £2.50 extra! 

Santa ReadingTwinkly lights, real snow and a magical grotto can only mean one thing - Santa has come to Chill Factore. Treat all the family to the ultimate Christmas experience with family fun in our snow park where you'll ride the downhill doughnuts, luges and sledges, plus a snowy visit to see Santa himself for only £2.50 more than our full priced Snow Park or Mini Moose Land passes. Book below for an exclusive ticket. 


It’s the most wonderful time of the year, so why not make it even more special by taking your little ones on an unforgettable journey where they can join in with the festivities here at Santa’s Manchester grotto. From meeting jolly Santa Claus to playing in real snow, we have everything you need for a magical Christmas experience.


When can you visit Santa's Grotto?

Santa and his helpers will be at Chill Factore every day in December until Christmas Eve.

Each child who meets Santa in his magical Manchester grotto also receives a gift — but that’s not all. Your ‘meet Santa’ grotto experience includes time playing in real snow — a true winter wonderland! 

Our 'Meet Santa' Packages

Santa & Snow Park: From £25.00  

For the ultimate Christmas experience, choose our Santa and Snow Park package! Perfect for families with children over the age of four, this package includes a Snow Park Pass and a visit to Santa’s Grotto. Children can enjoy a snowy greeting with the man-in-red and then head to our real-snow and real-ice activities — they won’t be disappointed. 

*All children must be accompanied by a paying adult.

Santa & Mini Moose Land Package: From £9.50

Bring your little ones to meet Santa and enjoy Mini Moose Land in one unforgettable festive experience! Perfect for children under four years old (0-3 years), tots can meet Santa in his snowy Manchester grotto and then discover the magic of real snow in our Mini Moose Land. This ideal experience offers soft play, toys and an igloo for little ones to explore. 

*All children must be accompanied by a paying adult.


 If you're wondering how to get the best value on our Santa packages please take a look the below pricing calendar:

November pricing calendar December pricing calendar calendae pricing key

Photo bundles and pricing

Photo bundles and pricing Show

To celebrate your child's special moment with Santa you may choose to purchase one of our fantastic photo bundles:

- Souvenir Photo in Display Wallet = £10

- Bundle A - Souvenir photo + keyring or magnet + emailed JPEG image = £14

- Bundle B - Souvenir photo + bauble / snow globe / glitter frame + emailed JPEG image = £16

- Additional souvenir photo = £8

- Additional magnet = £8

- Additional keyring = £8

- Additional bauble = £12

- Additional snow globe = £12

- Additional glitter frame = £12

GrottoParty Bookings


If you are interested in enquiring about our Santa Birthday Parties, please contact us on 0161 749 2222  


Timing & Information

Timing & Information

Eager to visit Santa's grotto in Manchester’s Chill Factore this year? Great, but remember, they have a designated start time. The duration of your Santa Claus experience depends on how busy Santa is that day! So, please be aware of the following when booking your visit:

Meet Santa & Mini Moose Land

When booking, the start time you choose will be the time join the Arrivals Area. This is then immediately followed by 30 minutes play in Mini Moose Land. Upon arrival, wear warm clothes, boots, gloves and hats, if you need to hire or purchase any clothing please arrive 15 minutes earlier. It is important you are kitted out for the snow before you see Santa.

Meet Santa & Snow Park 

The start time you book will be the time you join the Arrivals Area. After you see Santa, a Santa's Helper will show you into the Changing Village so that you can get kitted up ready for one hour of fun on Snow Park! (Remember that Santa's grotto is in the Snow Park, so please wear warm clothes and waterproof shoes for your visit).

When it's time to see Santa, head to our Santa Desk by Guest Services or look out for one of Santa's Helpers and enjoy the entertainment before Santa's ready for his visitors! Please note that, because Santa is such a popular man, timings for Santa's Grotto are subject to change. 

All children MUST be accompanied by a paying adult. 

Age Restrictions

When visiting Santa in Manchester’s Chill Factore, children must be accompanied by a paying adult during all activities.

Mini Moose Land: for kids under four years only.
Snow Park: for kids aged from four to 16 years only. 

Please note, guests are not permitted to use cameras or video recorders while in Santa's Christmas grotto.

Booking & Queries

Meeting Santa at Santa's grotto in Chill Factore makes the perfect Christmas family day out. Plus, our visit Santa sessions are also accessible to guests with disabilities. However, we recommend you call our booking line on 0161 749 2222 to discuss your requirements. If you have any questions, please visit our Christmas FAQ page or contact us.

For the best Santa Claus experience, book with us to meet Father Christmas in our real-snow wonderland at the heart of Manchester!

Christmas for schools and groups 

If you are a school and would like to book an event for Christmas, there are plenty of offers available for a booking, some as low as £10 per person. Feel free to give our dedicated Schools and Groups team call on 0161 749 2218 or email

Terms and Conditions

XMAS10 10% off offer is available against Santa & Snow Park and Santa & Mini Moose Land only. Additional membership discount not applicable. To book, add the Santa product to your basket and apply promotional code XMAS10. Promotion only available to use for visits Monday - Friday before 21st December 2018.

Offer subject to availability. Mini Moose Land is for children under the age of 4 (0-3) and Snow Park is for children aged 4 and above. Cannot be used in conjunction with any other offer or promotion. Chill Factore management reserves the right to withdraw this promotion at any time without any advanced warning or prior notification.