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Read our FAQs

Read our FAQs

Check out our FAQs section - designed to help you make the most of your visit, see if you can find an answer to your question before contacting us below.

Chill Factore Address

Chill Factore Address

Chill Factore
7 Trafford Way
Trafford City
Manchester
M41 7JA

 

Booking & General Enquiries

Booking & General Enquiries

Our helpful team is on hand to deal with all enquiries, from prices and details of snow activities, to planning your trip and information on safety. If you'd like help with booking an exhilarating snow activity on our incredible slope, such as ski or snowboard lessons, lift passes or team activities just call our friendly team who will be happy to assist.

Booking online, call us on 0161 749 2222** or email us at: info@chillfactore.com

** Mon - Fri - 10am - 6pm & Sat - Sun 10am - 4pm

 

 

 

 

 

 

 

Party Bookings

Party Bookings

From birthdays and anniversaries to retirements or engagements, Chill Factore offers the perfect venue for every occasion. Our friendly team will make sure your party is the best ever!

Call us on 0161 749 2263** or email us at: parties@chillfactore.com

**Monday-Friday - 10am-6pm

 

 

 

Lost Property

Lost Property

If you have lost something here at Chill Factore we will try our best to find it and get it back to you safe and sound.

To enquire about any lost property, please email us at lostproperty@chillfactore.com and provide us with full details about the item. Please bear in mind that it may take some time for a response whilst we search for your property. All items are kept for a period of 3 months before they are donated to charity.

 

 

 

Corporate Group Enquiries & Bookings

Corporate Group Enquiries & Bookings

Entertaining your colleagues here at Chill Factore couldn't be easier. Whether product launches, team away days or sales conferences our corporate team is on hand to make sure your event runs smoothly.

For corporate bookings only, call us on 0161 749 2225 or email us at: corporategroups@chillfactore.com

 

School Enquiries & Bookings

School Enquiries & Bookings

We have a wealth of structured lessons, which allow students to learn how to ski or snowboard, along with snow fun activities, like Tube, Luge and Snowplay. Call our helpful team who will happily assist you with planning the perfect field trip.

For school bookings only, call us on 0161 749 2218 or email us at: schools@chillfactore.com

 

 

 

Conference & Private Functions

Conference & Private Functions

With awe-inspiring surroundings, the latest AV technology and impeccable service, Chill Factore is ideal for all your conferencing needs. Our dedicated conference team will be on hand to ensure your event runs smoothly.

For conference & private functions only, call us on 0161 749 2249 or email us at: corporatesales@chillfactore.com

 

Wedding Enquiries & Bookings

Wedding Enquiries & Bookings

At Chill Factore we want to make sure the happy couple experience the best day of their lives. We will make sure your special day is utterly perfect.

For wedding enquiries only, call us on 0161 749 2249 or email us at: corporatesales@chillfactore.com

 

Guest Feedback

Guest Feedback

We would love to know what you think. What are we doing that is great or what can we improve on? Please let us know how we can make your visit an enjoyable one.

Call us on 0161 749 2222 or email us at: guestservices@chillfactore.com

 

Complaints

Complaints

We want you to have an amazing time at Chill Factore.  We know that sometimes things go wrong.  We can usually put things right during your visit, so please talk to a member of our team if you are unhappy.  If we don’t manage to sort things out for you there and then, we have a Complaints Procedure which we’d encourage you to use, so that the issue can be resolved for you.

 

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