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Read our FAQs

Check out our FAQs section - designed to help you make the most of your visit, see if you can find an answer to your question before contacting us below.

We're delighted to be reopening on Monday 17th August and welcoming guests back on to our slope.  

Booking & General Enquiries

Our phone lines are now closed. We thank you for your patience and understanding during this time. Our helpful team is on hand to deal with all enquiries via email at info@chillfactore.com

 

Chill Factorᵉ Address

Chill Factorᵉ Address

Chill Factorᵉ
Beyond, 7 Trafford Way
Trafford City
Manchester
M41 7JA

(When searching using Sat Navs we recommend using M17 8DD)

 

 

 

Corporate Group Enquiries & Bookings

Corporate Group Enquiries & Bookings Show

To enquire about Group booking or Corporate Events, please email groups@chillfactore.com and we will respond to your email as soon as possible.

 

School Enquiries & Bookings

School Enquiries & Bookings Show

To enquire about school trips, please email schools@chillfactore.com and we will respond to your email as soon as possible.

 

 

 

 

 

Conference & Meeting Room Hire

Conference & Meeting Room Hire Show

To enquire about Conference Facilities or Meeting Room Hire, please email groups@chillfactore.com and we will respond to your email as soon as possible.

 

Guest Feedback

Guest Feedback Show

We would love to know what you think. What are we doing that is great or what can we improve on? Please let us know how we can make your visit an enjoyable one.

Email us at: info@chillfactore.com

 

Complaints

Complaints Show

We want you to have an amazing time at Chill Factorᵉ.  We know that sometimes things go wrong.  We can usually put things right during your visit, so please talk to a member of our team if you are unhappy.  If we don’t manage to sort things out for you there and then, we have a Complaints Procedure which we’d encourage you to use, so that the issue can be resolved for you.

 

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