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Read our FAQs

Check out our FAQs section - designed to help you make the most of your visit, see if you can find an answer to your question before contacting us below.

Owing to the Coronavirus global pandemic, we’ve had to make some difficult decisions based on the information laid out by the government. As a result, and for reasons beyond our control, from Friday 20th March, Chill Factore temporarily suspended all of our operations until further notice. 

Booking & General Enquiries

Our phone lines are now closed while we work to help those with existing bookings. We thank you for your patience and understanding during this time. Our helpful team is on hand to deal with all enquiries via email at info@chillfactore.com

 

Chill Factorᵉ Address

Chill Factorᵉ Address

Chill Factorᵉ
Beyond, 7 Trafford Way
Trafford City
Manchester
M41 7JA

(When searching using Sat Navs we recommend using M17 8DD)

 

 

 

Corporate Group Enquiries & Bookings

Corporate Group Enquiries & Bookings Show

Our phone lines are now closed until further notice. For any urgent enquiries, please email info@chillfactore.com. This inbox will be checked sporadically over the period we are closed. For anything else, please email groups@chillfactore.com and we will respond to your email as soon as we are able to re-open.

 

School Enquiries & Bookings

School Enquiries & Bookings Show

Our phone lines are now closed until further notice. For any urgent enquiries, please email info@chillfactore.com. This inbox will be checked sporadically over the period we are closed. For anything else, please email schools@chillfactore.com and we will respond to your email as soon as we are able to re-open.

 

 

 

 

 

Conference & Meeting Room Hire

Conference & Meeting Room Hire Show

Our phone lines are now closed until further notice. For any urgent enquiries, please email info@chillfactore.com. This inbox will be checked sporadically over the period we are closed. For anything else, please email groups@chillfactore.com and we will respond to your email as soon as we are able to re-open.

 

Guest Feedback

Guest Feedback Show

We would love to know what you think. What are we doing that is great or what can we improve on? Please let us know how we can make your visit an enjoyable one.

Email us at: info@chillfactore.com

 

Complaints

Complaints Show

We want you to have an amazing time at Chill Factorᵉ.  We know that sometimes things go wrong.  We can usually put things right during your visit, so please talk to a member of our team if you are unhappy.  If we don’t manage to sort things out for you there and then, we have a Complaints Procedure which we’d encourage you to use, so that the issue can be resolved for you.

 

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