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Read our FAQs

Check out our FAQs section - designed to help you make the most of your visit, see if you can find an answer to your question before contacting us below.

Booking & General Enquiries

Our helpful team is on hand to deal with all enquiries, from prices and details of snow activities, to planning your trip and information on safety. If you'd like help with booking an exhilarating snow activity on our incredible slope, such as ski or snowboard lessons, lift passes or team activities just call our friendly team who will be happy to assist.

Booking online, call us on 0161 749 2222** or email us at:

** Mon - Fri - 10am - 6pm & Sat - Sun 10am - 4pm

Party Bookings

Party Bookings

From birthdays and celebrations to stag and hen parties, Chill Factorᵉ offers the perfect venue for every occasion. Our friendly team will make sure your party is the best ever!

Call us on 0161 749 2263** or email us at:

**Monday-Friday - 10am-6pm


Chill Factorᵉ Address

Chill Factorᵉ Address

Chill Factorᵉ
Beyond, 7 Trafford Way
Trafford City
M41 7JA

(When searching using Sat Navs we recommend using M17 8DD)




Corporate Group Enquiries & Bookings

Corporate Group Enquiries & Bookings Show

Entertaining your colleagues here at Chill Factorᵉ couldn't be easier. Whether product launches, team away days or meeting room hire, our corporate team is on hand to make sure your event runs smoothly.

For corporate bookings only, call us on 0161 749 2225* or email us at:

*Available 8am - 5pm, Monday - Friday.


School Enquiries & Bookings

School Enquiries & Bookings Show

We have a wealth of structured lessons, which allow children or students to learn how to ski or snowboard, along with snow fun activities including Snow Park, Mini Moose Land, Airboarding and Snowscoot. Call our helpful team who will happily assist you with planning the perfect field trip.

For school bookings only, call us on 0161 749 2218* or email us at:

*Available 8am - 5pm, Monday - Friday.






Conference & Meeting Room Hire

Conference & Meeting Room Hire Show

With awe-inspiring surroundings, the latest AV technology and impeccable service, Chill Factorᵉ is ideal for all your conferencing needs. Our dedicated conference team will be on hand to ensure your event runs smoothly.

For conference & meeting room hire, call us on 0161 749 2225 or email us at:


Guest Feedback

Guest Feedback Show

We would love to know what you think. What are we doing that is great or what can we improve on? Please let us know how we can make your visit an enjoyable one.

Call us on 0161 749 2222 or email us at:



Complaints Show

We want you to have an amazing time at Chill Factorᵉ.  We know that sometimes things go wrong.  We can usually put things right during your visit, so please talk to a member of our team if you are unhappy.  If we don’t manage to sort things out for you there and then, we have a Complaints Procedure which we’d encourage you to use, so that the issue can be resolved for you.


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