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Job Title: Temporary Guest Experience Team Member (Variable Hours)

Team: Guest Experience

Why we’re here: At Chill Factorᵉ, our mission is to be the number 1 visitor attraction in the North and we will do this by consistently amazing, educating and inspiring our guests. We continuously invest in both our unique environment and our team; who passionately deliver memorable, fun and safe activities, along with outstanding guest service.


We will only achieve our mission by employing individuals whose personal values are aligned with our team values. We are looking for passionate people, who can live the spirit of challenge, seek to amaze in how and what they deliver, can do the right thing and be professional.


Why you’re here: The Guest Experience Team Member role is to provide an amazing booking experience to all guests across the entire booking and check-in process, maximising sales and profitability. This will incorporate the Call Centre, party sales and associated admin, book again desk (iPad), Guest Reception and Clothing.


To be successful you will need to have the following skills, knowledge and experience;

  • Previous experience with-in Customer or Guest Service/Call Centre.
  • An interest in the Snowsports and the Leisure industry, and a genuine passion for our products will be invaluable.
  • Excellent and confident communication and written skills.
  • Being able to work independently.
  • Ability to deal with Guests and employees in sometimes stressful situations.
  • Tenacity for high standard of guest service – wanting to meet and serve guests – a complete understanding of guests needs in line with the brand offering and product delivery.
  • An ability to demonstrate a guest focused approach.
  • Excellent interpersonal, communication and organisational skills.
  • An ability to build rapport with all levels of the team and the wider business which will deliver inspiration and delivery of results by the operations team.
  • Flexibility to your shifts including regular weekend work


Please note: Chill Factorᵉ is a popular leisure destination and operates 364 days a year. The role is variable hours, working on a shift basis Monday to Sunday.


This is a unique opportunity to further your career with a growing business and in addition to this we offer the following benefits:

  • A fantastic working environment
  • Company recognition and incentive schemes
  • Team Member of the month award
  • Team social events – including Christmas and Summer parties
  • Department and cross department training
  • Employee Assistance Programme
  • Enhanced Company Sick Pay scheme
  • Trafford City ‘Tribe’ Membership – for local discounts
  • In Store Partner Discounts
  • Weekly Staff ‘Shred’ – Employee only slope time
  • Unlimited use of the main slope
  • Unlimited snowsports lessons
  • 30% friends and family discount
  • Find out more about our benefits here

To apply, please send your CV and a covering letter, stating why you would like to be considered for the role to  by 20th February 2019.

Interviews will take place on Tuesday 26th February 2019.