Guest Services Team Member

Job Title: Guest Services Team Member

Responsibilities including: Contact Centre / Guest Reception

Responsible to: Guest Services Manager

Contract Type: Variable hours, Seasonal (12 December 2022 – 20 April 2023)

Why we’re here: We create amazing experiences on snow that everyone loves, and we will do this by consistently amazing, educating and inspiring our guests.

We are looking for individuals whose personal values are aligned with our team values: We are passionate people, who live the spirit of challenge, seek to amaze in how and what we deliver, we do the right thing and are professional.

Why you’re here: As a Guest Services Team Member you will be the first point of contact for our guests on arrival, checking them in for their visit and giving them a warm welcome. In our contact centre you will be taking bookings over the phone and dealing with managing guest enquiries.

This is a unique opportunity to further your career with a growing business. We offer the following benefits:

Unique to Chill Factore:

  • Free Ski / Snowboard Lessons
  • Free Team Lift Pass
  • Weekly Team Shred – dedicated employee-only slope time


  • Team incentive schemes
  • 30% Friends & Family discount
  • Free Parking
  • Tenant in-store discounts at Lift Up and Snow + Rock etc.
  • Trafford Tribe Membership – local deals and discounts
  • Rewards scheme – Nationwide discounts and cash-back


  • Social events / Seasonal team parties
  • Enhanced Annual Leave
  • Employee assistance programme from Retail Trust

To apply, please send your CV and a covering letter to by 9am Wednesday 30th November 2022. Applications submitted after this deadline may not be considered.

Interviews will take place on 7th December.

All job applications will be treated confidentially in line with our privacy policy, a copy of which can be found here.

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