Recruitment Process

Recruitment Process

If you’re looking to join Team Chill, take a look at what to expect during our recruitment process.

Your Application

To apply for a role here at Chill Factore, please email with your Cover Letter and CV.

  • Don’t forget to let us know which role it is that you’re applying for. At times, we can have numerous vacancies available, so confirming this information helps us to shortlist your application more effectively.
  • Haven’t skied or snowboarded before? Don’t worry! Unless you are applying for a position as a Snowsports Instructor, snowsports experience is not necessary.

Assessment Session and Interview

If you have applied for a role and been shortlisted, congratulations!

We host Assessment Sessions during the interview stages for all roles in the business. Typically this will involve a snow based experience, group task and a face to face interview. Depending on the role, interviews will be approximately 20 - 60 minutes long.

Top Tip: From time to time there are some variations to this process. For example, we may arrange an initial telephone interview with you, we may require you to have a solo interview or, we may also require you to attend a second stage interview after the Assessment Session. Typically this is for management, supervisory or very specific roles within the business.

Throughout the assessment and interview stages, we will be continually on the lookout for your demonstration of our company values.

What to expect

Our Assessment Sessions are designed to be fun and welcoming, and to introduce you to Chill Factore through the eyes of our guests. Our aim is to see the real you and for you to see the real us!

First of all you will meet with your interviewer(s) for an introduction and overview of Chill Factore, the role you are applying for and the agenda for the Assessment Session.

Then it’s time for a snow based exercise and group task. If you’ve never had the experience of heading snow side at Chill Factore before, now’s your chance! Our Assessment Sessions typically incorporate a session on our Snow Park or another snow based exercise, followed by a group activity. This generally this lasts around 1 hour.

After this, you’ll head into a competency based interview, which will include questions that give you an opportunity to talk us through your relevant experience, strengths and skills for the role. There is an emphasis on our values throughout. Interviews generally last between 30 minutes to 1 hour.

Top Tip: Prior experience for the snow task is not necessary and we will always ask you to let us know if we need to make adjustments on account of a disability.

For roles that require a second stage interview, you will be invited back to meet with your initial interviewer(s) plus an accompanying interviewer. Your interview should last around 1 hour and will provide us with the opportunity to explore your skills, knowledge and motivations in more detail.

For some roles, we may ask you to prepare and deliver a presentation on a relevant topic. This is generally for roles within our senior management team and we will provide you with plenty of advanced warning.


If you are successfully shortlisted for an Assessment Session or interview, you’ll receive an invite email from a member of our HR team that will outline everything you need to know including:

  • Date and time
  • Location
  • What to do on arrival
  • An overview of the Assessment Session/ interview agenda
  • Any equipment or relevant qualifications you might need to bring (specifically for Snowsports Instructors)
  • Clothing requirements

Top Tip: We ask you to confirm your attendance by return email so that we know you will be attending.

We will then be on hand to answer any questions that you might have and don’t forget that a lot of relevant information is contained within the pages of our website.

You can find directions to Chill Factore here

What to wear

Our values are really important to us and in particular do the right thing and be professional. So with that in mind, when it comes to interviews demonstrating these values is key. We’re not suggesting you wear a top hat and tails, but remember to dress for the occasion, leaving your jeans and trainers at home.

Top Tip: So, you’ve got your smartest interview clothing on but we’re going to be heading out onto the snow? Good point! Every candidate will be provided with warm, snow side clothing, which includes a waterproof jacket, trousers and warm snow boots.

We do ask that you bring a pair of warm gloves along with you to keep you toasty throughout your activity!


We will always aim to get in touch with you as soon as we can after the Assessment Session and interviews have taken place.

We are always more than happy to provide feedback following an interview.

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