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Add promo code: SantaSP10 in the shopping cart to save 10% on Snow Park visits when you're booking tickets for Santa's Grotto.

For terms and conditions visit: https://www.chillfactore.com/christmas/

Searching for a Ski Beginner Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-ski-lessons/

Searching for a Snowboard Beginner Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-snowboard-lessons/

Searching for Private Ski Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/private-lessons/private-ski-lessons/

Searching for Private Snowboard Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/private-lessons/private-snowboard-lessons/

Searching for a Ski Improver Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Ski Lessons programme.

For more details and availability of our new Winter Ski Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-ski-lessons/

 

Searching for a Snowboard Improver Day Lesson beyond 31st October?

From 1st November 2021 we've changed our Snowboard Lessons programme.

For more details and availability of our new Winter Snowboard Lessons visit: www.chillfactore.com/ski-and-snowboard/winter-2021-22-lessons/adult-group-snowboard-lessons/

 

 

Great news, you've purchased or been gifted Gift Vouchers or a Gift Experience! But how do you redeem them?

Follow this handy guide to find out how to use your Gift Voucher or Gift Experience, there's even videos! 

Please note that in our voucher codes any 0's will be a zero and not the letter O. 

Contents

1. Gift Voucher - A guide and video for the redemption of vouchers with a monetary value. 

2. Gift Experiences - A guide and video for the redemption of vouchers for a specific activity, rather than for a monetary amount. 

How to use your Gift Voucher 

This section is for Gift Vouchers with a monetary value, for our Gift Experience vouchers skip to the later section on this webpage.  

  1. The first thing you'll need is the voucher code from your booking confirmation.  
    This code will be 18 characters in the format of AAAAA-AAAAA-AAAAAA. Please note that the -'s are included when inputting the voucher code onto the website and any 0's in the codes will be a zero.

  2. Go about making your booking the way you normally would. 

  3. On the basket page, don't input your code into the promotion code box, as this is just for promotional codes and not for voucher redemptions.

  4. Once you get to the payment screen, under the area where you input your card details into there will be a section called "Redeem voucher".

  5. Enter the voucher code from step 1 into this and click add voucher, repeat this step for all of the Gift Vouchers.  

  6. If you still have money left to pay, enter your card details and then complete the booking. 

How to redeem your Gift Experience

This section is for our Gift Experience vouchers, where you have purchased an activity to be redeemed rather than a monetary amount.  

  1. The first thing you'll need is the voucher code from your booking confirmation.  
    This code will be 18 characters in the format of AAAAA-AAAAA-AAAAAA. Please note that the -'s are included when inputting the voucher code onto the website and any 0's in the codes will be a zero.

  2. Click Book now on the top right of the webpage or click here.

  3. Next to book now, click redeem vouchers (If you clicked the here link, ignore this step).

  4. Click on the Gift Experience Vouchers button.

  5. On the dropdown menu, choose the type of Experience Voucher you have.

  6. Enter your code from Step 1 and click continue.

  7. Choose the product you want to book, by clicking select next to it. 

  8. Scroll down and click continue.

  9. Choose the time you want (The price will say £0 as you've already paid when you purchased the Experience Voucher)

  10. Click proceed to checkout and then complete the booking.

  11. If you haven't added anything extra, when you complete the booking you won't be asked to input card details.   

Things you need to know:

  • We have changing cubicles available & Lockers are available to store your belongings, which take a £1 coin or a locker token. These are returnable. 
  • We can offer our disabled guests changing facilities.
  • Gloves are compulsory - you can bring your own or purchase a pair on-site.
  • Helmets are mandatory - you can bring your own if you have one, or you can rent a borrow when you get here at no extra charge. You can also purchase a helmet on site.
  • Age restrictions still apply.
  • Please note, we are only taking card payments at this time and no cash will be able to be accepted.
  • On arrival please have your booking reference to hand (you can find this on your booking confirmation email). You can collect your tickets from the Guest Services desk, or from the Self-Service ticket machines situated near Reception. If your booking confirmation has a QR code, you can scan this at the self-service machines to check-in.

You can find answers to many other queries on our frequently asked questions page.