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Frequently asked questions

How do I know which party is for me?

How do I know which party is for me? Show

We have a huge range of parties which catering to all tastes and ages. Each activity has a minimum age requirement for all participants and, to make your choice easier, we've grouped parties by these minimum ages. Our most popular parties are Mini Moose Land parties for toddlers & pre-school, and Snow Park parties for older children. There are lots to choose from and if you've been before why not try something different this time?

What times are available?

What times are available? Show

Parties are available every day. The greatest demand is for weekends so you’ll need to book early. Weekdays are also popular after school.

Is there a minimum party size?

Is there a minimum party size? Show

Yes, most parties have a minimum party size of 10. If you have an alternative group size please call us on 0161 749 2222.

Why can’t I find any availability for Ski or Snowboard Taster parties online?

Why can’t I find any availability for Ski or Snowboard Taster parties online? Show

If you’d like to book either a ski taster party or snowboard taster party the easiest way is to email parties@chillfactore.com and we will get back to you, otherwise you can call on 0161 749 2222 or fill in the enquiry form as we will need to schedule an instructor to look after your party.

How long do the parties last?

How long do the parties last? Show

You’ll have 45 - 50 minutes snow activity depending on your party.

What time do we need to arrive?

What time do we need to arrive? Show

Please try to arrive 45 minutes before the activity start time, unless you're on a climbing party which is 15 minutes. You will be met approximately 30 minutes before the start time to make sure everyone is kitted out in time.

Will we get a group changing room?

Will we get a group changing room? Show

Group changing rooms are subject to availability. However, there are always individual changing facilities available in the changing village. 

Will we always be situated in the party room?

Will we always be situated in the party room? Show

Most of the time, however if this is not the case the plan for use of another room will be discussed by your party coordinator. 

Are any basic skills needed?

Are any basic skills needed? Show

No, our parties are all designed for everyone to have fun in the snow and maybe try something different. Skills? Not necessary. Smiles? Guaranteed.

What do we need to wear?

What do we need to wear? Show

Helmets and equipment are all included in the price. Warm clothing and gloves are essential. We recommend you bring your own gloves and boots; if anyone forgets you can buy gloves for £5 per pair or hire boots for £3 each. Jackets and trousers can be hired for £8 per set. Of course, if your guests prefer to, they can wear their own coats and trousers.

How long do we have in the party room?

How long do we have in the party room? Show

45 minutes to 1 hour. 

Can we play our own music in the party room?

Can we play our own music in the party room? Show

Unfortunately not, we are currently working on this.

Can we bring hired characters to the party room?

Can we bring hired characters to the party room? Show

You can hire characters to come with you to the party room. However, if there is another party in the party room we do discourage choosing Frozen characters for your party.

Can we decorate the table?

Can we decorate the table? Show

Yes, you can decorate the party table. You can decorate the table before the guests arrive or you could explain to staff how you would like the table decorating and they could do this for you. 

Can we organise party games for the children?

Can we organise party games for the children? Show

This depends on whether the party room is being shared by other parties or not. Discuss this matter with your party coordinator. 

Can we bring our own cake?

Can we bring our own cake? Show

Yes of course! We just ask that you've clearly labelled the box with your surname.

Do you have Chill Factore invitations?

Do you have Chill Factore invitations? Show

We do. They’re FREE and will be posted out to you.

When you make your booking you can also choose to book party bags for just £2.85 each.

How do I book?

How do I book? Show

The easiest way to book is to call us on 0161 749 2222. That way if you have any queries we will be able to answer them and cater your party to your needs.

If we are busy and you would like a call back then please use the parties enquiry form at the bottom of each party page and we will contact you.

What if I need to amend or cancel my party booking?

What if I need to amend or cancel my party booking? Show

Any cancellations or amendments to a party booking must be made in writing or by email.

The following cancellation policy applies to all party bookings:

  1. More than 1 month’s notice of the party date – cancellations and amendments made without any charge.
  1. 2-4 week’s notice of the party date – All booking cancellations will be charged at 50% of the booking value.
  1. Less than 2 week’s notice of the party date – Bookings are non-transferable and non-refundable.

Please contact the party booking team as soon as possible so that we can endeavour to accommodate your needs. Discretion may be used by Chill Factore depending on your circumstances.

Can I add extra guests to my booking prior to the party?

You can increase the number of guests to the party, however this change is subject to availability. We cannot guarantee that there will be space on the activity. 

Oh no, I've left it too late…!

Oh no, I've left it too late…! Show

If you want to make a last minute booking, don’t worry. Just ring us on 0161 749 2222 and we'll try our best to help you with your query.