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Frequently asked questions

 

How do I know which party is for me?

How do I know which party is for me? Show

We are currently offering Snow Park parties for older children, for bookings for the 1st of July onwards, we currently are unable to offer food with our parties due to government restrictions.

 

What times are available?

What times are available? Show

Parties are available every day. The greatest demand is for weekends so you’ll need to book early. Weekdays are also popular after school.

 

Is there a minimum party size?

Is there a minimum party size? Show

Yes, most parties have a minimum party size of 10. If you were looking to book more than 10, please email parties@chillfactore.com and we can look to help you.  

 

 

How long do the parties last?

How long do the parties last? Show

You’ll have 45 minutes snow activity depending on your party.

 

What time do we need to arrive?

What time do we need to arrive? Show

Please try to arrive 45 minutes before the activity start time. You will be met approximately 30 minutes before the start time to make sure everyone is kitted out in time.

 

Will we get a group changing room?

Will we get a group changing room? Show

Group changing rooms are subject to availability. However, there are always individual changing facilities available in the changing village. 

 

 

Are any basic skills needed?

Are any basic skills needed? Show

No, our parties are all designed for everyone to have fun in the snow and maybe try something different. Skills? Not necessary. Smiles? Guaranteed.

 

What do we need to wear?

What do we need to wear? Show

Helmets and equipment are all included in the price. It is compulsory for all children under 17yrs to wear a helmet for all activities. Warm clothing and gloves are essential. We recommend you bring your own gloves and boots; if anyone forgets you can buy gloves for £6.00 per pair.

It is compulsory for all adults aged 17 and over to wear a helmet for the following activities:

  • All ski and snowboard lessons and coaching sessions.
  • Snow Park

 

 

 

 

 

 

 

 

 

Do you have Chill Factore invitations?

Do you have Chill Factore invitations? Show

We are currently unable to provide invitations due to the COVID-19 Panedemic. This is something we are looking into.

 

How do I book?

How do I book? Show

You can book your party online, or by giving our friendly team a call through our call centre on 0161 749 2222

 

What if I need to amend or cancel my party booking?

What if I need to amend or cancel my party booking? Show

Any cancellations or amendments to a party booking must be made in writing or by email.

The following cancellation policy applies to all party bookings:

  1. More than 1 month’s notice of the party date – cancellations and amendments made without any charge.
  1. 2-4 week’s notice of the party date – All booking cancellations will be charged at 50% of the booking value.
  1. Less than 2 week’s notice of the party date – Bookings are non-transferable and non-refundable.

Please contact the party booking team as soon as possible so that we can endeavour to accommodate your needs. Discretion may be used by Chill Factore depending on your circumstances.

Can I add extra guests to my booking prior to the party?

You can increase the number of guests to the party, however this change is subject to availability. We cannot guarantee that there will be space on the activity. 

 

Oh no, I've left it too late…!

Oh no, I've left it too late…! Show

If you want to make a last minute booking, don’t worry. Just email us at parties@chillfactore.com and we'll try our best to help you with your query.