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Accessibility

Chill Factore is dedicated to providing a high level of service to all our guests. We aim to treat each guest as an individual and work with them to meet their specific requirements.

Chill Factore is home to Disability Snowsport UK, a nationwide registered charity providing adaptive skiing for individuals with any disability, including physical, sensory and learning disabilities. By using adaptive equipment and specialist instruction and support we are able to cater for even those with very limited mobility.

Luge Slip n Slide

Please note there are flashing lights on the Luge Slip 'n' Slide mats and the Luge also runs a traffic light system; if you have concerns about epilepsy please talk to one of our team.

Pre-Arrival

Our website provides a wide variety of information for guests to plan their visit.

Telephone our Booking Line on 0161 749 2222 for general enquiries. Telephone lines are open every day (except Christmas day) between the hours of 10am-6pm Monday to Friday and 10am-4pm Saturday and Sunday.

Disability Snowsport UK (based at Chill Factore) can be contacted on 0845 521 9338 or email lessons@disabilitysnowsport.org.uk or website www.disabilitysnowsport.org.uk

Arrival and Car Park

Entrance to the main car park is off Trafford Way. There are speed bumps and dedicated crossing points in the car park.
The main car park has 16 widened spaces designated accessible parking spaces (3.38m wide with rear access to parked vehicles).
Surface is asphalt and the car park is well lit with clear signage.
In addition to the main car park there is an overflow car park situated at the rear of the building together with a dedicated coach park. There is an accessible coach drop off point on the main road opposite the Chill Factore entrance.
It is approx 10m-20m from the accessible parking spaces to the main entrance. Path leading to the main entrance is approx. 8m wide and made from leveled concrete.
There is free on-site car parking available for all guests.
Queues are likely during our peak times (winter season November-February, school holidays or special event days). Please contact us in advance if you are unable to queue for long periods.

Main Entrance and Reception

The main entrance has two wide automatic doors.

Once inside, the Guest Services desk is straight ahead at the bottom of Alpine Street approx 50m away, there are various cafés at the entrance and also down the Apline Street. Alpine Street is cobbled in the centre with paving down either side for easy access. Toilets are located in cafés, restaurants and within the Changing Village on the ground floor. There’s also toilets upstairs in the restaurant, bars and conference locations.

At the Guest Services desk there is a low level counter. Paper and pens can be available on request.
A wheelchair is available on loan to visitors free of charge (subject to availability).
Large print information available on request from Guest Services.
Seating is available in café and restaurant areas.
Clear price signage is on display in Alpine Street. All information signage is at a minimum of 24 font size.

Public areas

The majority of the attraction is accessed at ground floor level. There is an additional restaurant and bar and conference facilities on the first floor which is accessible either by lifts or stairs.

Staff are on hand to offer assistance where required and are dressed in the Chill Factore uniform which has our logo on. They also have I.D. name badges.

All indoor public areas are no smoking and no vaping. There are ash bins provided outside.
Signage around the attraction is clear with contrast.
There is a variety of floorings in the centre including carpet and non-slip flooring.

Public Areas (W.C)

There are 9 toilet locations in the centre; 5 located on the ground floor level (in the changing village, Costa café, Nando’s, and Wetherspoons) and 2 located on the first floor (behind Mont Blanc restaurant and 2 in the Conference area behind Chilli’s bar).
Each toilet block has a disabled-access toilet and baby changing facilities are available in first floor toilets. The manual doors open outwards and have easy to operate locks.
Each has a toilet, sink, hand dryer or towels, sanitary bins. Flooring is non slip.

Restaurants, Bars & Cafés

Staff are available to offer assistance where required.

The café has a counter service (table service can be offered where needed) selection of sandwiches and soup, snacks and cakes, hot and cold drinks, confectionary.

Some items for sale may be out of reach; the staff offer assistance.
We are able to cater for special dietary requirements.
The till display is visible.
Chairs are available without armrests.
A picnic area with 4 wooden picnic benches is located outside near Wetherspoons.

Conference/Meeting Rooms and Banqueting

The conference facilities are located on the first floor and are accessible by lift or stairs. Rooms can accommodate from 2-100 people. There are rectangle style tables (4ft and 6ft) or 6ft diameter round style tables. Both tables and chairs are movable.

The lighting in the conference suites is adjustable. Staff are able to offer assistance as required.

Attraction

For access to the first floor there 1 main public lift, 1 escalator and 1 set of stairs (32 steps). These are all located next to the Guest Services desk in the Alpine Street. 

The lifts have audio, tactile buttons, automatic doors and emergency alarms.

There are TV’s displaying health and safety information with clear images and subtitles used.

Grounds

Chill Factore is an indoor attraction. Outside is primarily an asphalt area for car parking but there are small grass verges on the outskirts of the car park and wide paved pathways for access.

.. and Finally

We do hope you thoroughly enjoy your experience at Chill Factore, Manchester’s indoor real snow centre and that you find it fun and exhilarating!

If you require any further information contact our Booking Line on 0161 749 2222 or email at info@chillfactore.com