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Chill Factore's COVID-19 Guarantee

In uncertain times we all want to be as flexible as we can.  Here at Chill Factore, we also recognise how important it is to have something to look forward to, whether that’s a couple of hours of ‘me time’ on the slope or an fun activity with the family.

So, to provide guests with the reassurance to book with confidence throughout the COVID-19 pandemic, Chill Factore offer the following guarantee.

If you are unable to attend your booking due to increased lockdown measures, or due to having to self-isolate, we will offer you the choice of:

  • a no-quibble amendment, rebooking your activity for another date, or
  • transfer the value of your activity to gift vouchers for to use at a later date.

If Chill Factore closes as a result of increased COVID restrictions we will offer you the choice of:

  • a no-quibble amendment, rebooking your activity for another date, or,
  • transfer the value of your activity to gift vouchers for to use at a later date, or,
  • a full refund.

 

If you have any queries, please refer to our Frequently Asked Questions pages which provide more detail about what to expect when you visit Chill Factore and how we're operating through the COVID-19 pandemic. If we haven’t been able to answer your question(s), please email us at info@chillfactore.com.