Book now


Each year we welcome thousands of guests to enjoy a range of activities on the snow. Explore below to find out what some of them had to say about their experience.*


Lessons Feedback

Lessons Feedback Show

"Had a family skiing lesson at Chill Factore. The lesson lasted 1 hour and 50 minutes. All the staff were great and the lesson was well structured and at a responsible pace."

"Babs was an excellent instructor. Very patient and explained everything clearly.  I've only ever done the taster and never thought I'd be coming down the big slope but she gave me great confidence and I did it 3 times. Last one just following her!! Left feeling amazing!! Thank you, will highly recommend to friends!"

"Our instructor was fabulous, patient, informative, gave encouragement where needed and gave me the confidence to succeed in my skiing lesson which was a private lesson for me as beginner trying to prepare for a ski holiday in February. I felt I really improved with her help and guidance and will definitely be coming back to Chill Factore for more."

"Cal, our instructor, was absolutely fantastic with my son. He made the lesson fun and exciting and my son learnt lots. Nothing was too much trouble and he took time to explain things. Really first class instructor and my son adores him. Hoping to get him again."

"Charley was amazing, she really helped me progress. She had loads of tricks to improve my snowboarding, and gave really helpful feedback. Thanks Charley!"

"What a brilliant experience this is. We totally have the skiing bug and will be returning to practice and develop further before going on a skiing holiday. Staff are friendly and helpful and made us feel relaxed during our course. Would definitely recommend as a family experience"

"Excellent experience from start to finish, great instructors who tailor your development to your speed of learning."

"Our instructor Lee was fantastic, very encouraging and great at giving us tips to try and improve. The session didn’t feel too short as our group was quite small, so I would definitely recommend it to anyone who would like to try skiing for the first time."

"Myself and my 11 year old daughter had a fab ski taster session today with Danny who made it fun and informative. Would love to come back for more lessons next time."

"Our instructor was Martin and I can't fault him on a professional or personal level. He really adapted to each one of our needs and explained things in a way we all understood."

"I had a developer day lesson and I can't believe now much I have improved and how much my confidence has grown. Our instructor Steve was amazing - encouraging and really knowledgeable."

"On the visit, the instructor spent lots of time explaining and demonstrating the techniques needed. Slopes were busy but everyone was patient and we no issues at all. Prices compared to “ski resorts” are really competitive with lots of offers - worth learning before you go abroad and save some money!"


Main Slope Feedback

Main Slope Feedback Show

"Staff are Always happy to help and the queues move quickly. I’ve been going for the last 8 years and never had a bad experience hence the continual visits. Highly recommended as it gives a truer feel to the snow when you go to ski resort so you aren’t caught out."

"It's been a pleasure to spend 2 hours on your slope today. Quality of the snow is perfect and the surface is well maintained. I might've been expecting more humps and some steeper gradient, but anyway, can't wait until I'll come back next week. 5 stars."

"A great place to improve your skills, or learn new ones. The Terrain Challenge features Thurs - Saturday are fab. Thanks to all staff and instructors for being consistently friendly and helpful."

"Great slope, helpful staff. Best fridge in the north."

"Wonderful day skiing, highly recommend. The slope was excellent. Will definitely be visiting very soon!!!"

"Awesome experience, would recommend to anyone 5*."

"The new snow is brilliant, my boys usually only enjoy skiing when it's freestyle, but we went to the slope to try out the new snow, without the ramps, and I couldn't get them off! They said it was the best they've skied on in a dome - it was soft and really smooth. Brilliant Chill Factore!"

"I got as many runs down the slope as I wanted as it wasn't busy. I forgot to bring gloves on the day but it as OK as I bought some from the changing room area and they were cheap. Would recommend going to Chill Factore, particularly first thing in the morning."

"Had a great time with my dog Lola at your Dog snow play day and I came home with info about what you offer to people with disabilities - a potential to add an activity to the life of a little boy I look after - this is something I never thought possible and you’ve made it possible." 

"From the moment I walked in I was welcomed,directed and looked after. Staff are fantastic and so down to earth. Had two hours on the slope and can't wait to get back next week. Going to sign up for the yearly membership to benefit from the discounts. Gutted I never came here years ago."

"Wow! Amazing place. This was the first time I've been to Chill Factore. What an amazing place. Besides the main attraction, the slopes, there are a good selection of shops, cafes and bars."

"Excellent! The staff are very attentive & helpful.This was our first taste of indoor skiing and we thoroughly enjoyed it."


Snow Fun Feedback

Snow Fun Feedback Show

What an experience
This place is unreal. First time doing anything like this and what an experience. So much fun, good for all ages, families and friends. Will definitely be back. Staff were brilliant too. Cannot wait to go back there again, rather sooner than later.

I went to the snow play part of Chill Factore and had a really good time. Ellie was really helpful throughout the day - was smiley, talkative and really helpful. Definitely recommend it

Great morning
Went with two children aged 7 & 9. We had an hour of fun on the luge, the donuts and sledges. The staff were super friendly and it was so much fun. My sons loved it and we had just over an hour. We weren't rushed. The sledging was our favourite with loads of different sledges to choose from. Great day. Loads of fun. Well worth a visit. We will definitely be returning soon.

Fun-Packed visit to Snow Park
Pleasantly surprised how much fun the Snow Park was. Time is split equally between the activities and a guide directs you to where you need to be. I booked a morning session as thought the sledges might run better on the slopes and wasn't disappointed. We all thoroughly enjoyed our visit.


Santa Feedback

Santa Feedback Show

Christmas get together.
We had a great time at Chill Factore with the children. They both loved the snow! The staff were extremely helpful and on hand for everything. Meeting Father Christmas after their play in the snow made the children's weekend!

Wow Wow Wow!
We visited here today as part of a large party (Stockport Tadpoles). From arriving to getting organised to going out in the snow was fab. The visit to Father Christmas was lovely and he looked so genuine and lifelike. You did a great job in your selection there! I also gave him a sneaky kiss! Laurie was a great organiser. The kids had a fab time and have not stopped talking about it. We used the luge, sledging hill and donuts and they were all such good fun!! We cannot comment on skiing and snowboarding as we did not use them but I am sure they were all just as good. We went with a 6 yr old and a 4 yr old. The mini moose area (4 and unders) was fab for the little ones and lots of fun was had. Our 6 yr old though could not get enough of the bigger things to go on! We also had a meal as part of our package and chose pizza and chips. They were all freshly made and hot which was nice, also as I do not eat cheese they specifically made a non cheese one too. Everyone commented on how nice the food was. So from start to finish it was probably one of the best days out we have had in a long time. Highly recommended!!!

Santa and Snow Park.
Visited with an 8yr old, had a great day out. Santa was fantastic. The elves were great and so interactive.



^ Back to top

Find out more about what our guests say about their experience at Trip Advisor and on Facebook.

*Feedback gathered from reviews on Trip Advisor, Facebook and Chill Factore surveys.