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Making a booking

By making a booking at Chill Factore you have accepted our Terms and Conditions.

All bookings must be made online.

For refunds and cancellations see section below.

Corporate, Schools & Party Booking conditions see below.

Chill Factore reserves the right to refuse admission to a lesson if you are any more than 15 minutes late. Please note that no refunds or transfers will be allowed.

If you need to amend a booking, please email us with the details at including the booking reference number, the name & email address used to make the booking, your contact telephone number, and as much information as possible to help us deal with your request straight away.

We can only reschedule general bookings if given more than 5 days’ notice. Full terms and conditions, including specific party, group, corporate and school terms, are available at


In response to the  Covid-19 pandemic, we have introduced specific safety measures at Chill Factore and the wider BEYOND site in an effort to safeguard the health, safety and wellbeing of all persons visiting our site.

The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all visitors to Chill Factore and the wider BEYOND site. It is in the interest of all visitors to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the site in accordance with these terms and conditions.

The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated.  Therefore, anyone visiting Chill Factore and the wider BEYOND site acknowledge that they do so at their own risk.

Gift Vouchers

Gift vouchers can only be redeemed for snow activities at Chill Factore and Chill Factore essential products like socks, gloves and helmets.

Gift vouchers can be used as full or part payment towards a booking.

Gift vouchers cannot be exchanged for cash.

Gift vouchers are non-refundable.

If you do not spend the entire balance on the gift voucher no change will be given. The vouchers are available to use once only - if there is an amount left over on the voucher after the voucher has been used, no credit will remain.

Gift vouchers are valid for 6 months from the purchase date. Any remaining balance will be cancelled on expiry of the validity period and cannot be extended or redeemed after this date.

Gift Vouchers with an expiry date from 20/03/2020 to 16/08/2020 will be updated to expire on 31/08/2021. Vouchers purchased from 17/08/2020 will be subject to Chill Factore’s standard six month expiry on gift vouchers.

Gift vouchers can be redeemed online, check the expiry date and the balance of your voucher.

Chill Factore treat gift vouchers as cash and therefore will not accept liability for lost or stolen vouchers.

Chill Factore reserves the right to amend the terms and conditions of the gift vouchers at any time and to take appropriate action, including the cancellation of the voucher, at its discretion, if it deems such action necessary. This does not affect your legal rights.

Refund and Cancellation Policy

Once a booking has been made, we are afraid that Chill Factore cannot allow refunds under any circumstances. If you know you will not be able to make your booking, you may reschedule as follows:

  • Standard bookings with more than 5 days notice you may reschedule your activity.
  • Amendment fees may apply when changing or amending a booking.
  • Activities can only be rescheduled, Chill Factore gift vouchers will not be offered as a replacement of the activity.
  • If your original booking was made on a promotional offer and you are amending your booking before or after the valid dates of the promotion, you will be required to pay the outstanding balance.
  • Standard bookings with less than 5 days notice you will not be able to reschedule your activity.

For parties, corporate, school or group bookings of more than 10 people a minimum of two week’s notice is required to amend a booking. After this time you will not be able to reschedule your activity.

You are advised to arrive at least 45 minutes prior to your activity start time at peak times (including school holidays and bank holidays) and 30 minutes prior to your activity start time at off peak times. If you are not ready with your clothing and equipment by the start time of your activity you will be classed as late for your booking. This may result in you being refused admission and in such cases no transfer will be allowed.

If you fail to arrive for your activity or fail to reschedule your booking within the times above, your booking will no longer be valid.

Amendments can only be made by the card holder.

Check In

Please leave plenty of time for your journey to Chill Factore. We strongly recommend arriving at the Guest Services desk 10 minutes prior to your activity start time if you have all of your own equipment. If you need to borrow ski or snowboard equipment please arrive 20 minutes prior to your activity start time to allow adequate time to collect your tickets and equipment. During busy periods and holidays, you will need to allow more time.

If you are late for your session start time this will impact your session duration. For lessons, if you are not ready at the start of the lesson, you will be refused admission.

Please check all traffic reports before your journey to Chill Factore as we cannot be held responsible for late arrivals due to being delayed by traffic.

Group Sizes

Guidance on group size is given on activities where applicable. Group sizes are determined by the area in which the activity usually takes place and how the activity can be safely facilitated in line with the most up-to-date health and safety guidance. On occasion this can change and Chill Factore reserve the right to increase group sizes where and when possible. At no stage does this compromise the health and safety of the activity.

Clothing and Equipment

All prices include boots and ski/snowboard hire only. Our ski and snowboard equipment, including boots, is sanitised carefully and quarantined before each use.

Gloves, full-length trousers and long-sleeved tops must be worn by everyone taking part in a snow activity.

Current Government guidance states that guests participating in activities should arrive already changed and to travel home to change/shower. Use of changing rooms and showering facilities should in general be avoided, although these must be available for participants with disabilities or special needs. For this reason, we are asking guests to come dressed ready for their activity, have removed changing cubicles (other than for our disabled guests) and have removed our lockers from use. To reduce contact between guests and team members we are not currently offering rental clothing although ski and snowboard equipment is still available to borrow if you do not have your own and will be thoroughly sanitised and quarantined before each use.

Gloves are compulsory and can be purchased from us, as can hats, but please note they are not for hire.

Guests using rental ski or snowboard boots should also bring a rucksack or suitable bag to store their footwear in while they are wearing boots.

Lost Property

For lost property enquiries please contact us via email, If your item is handed in, it will be held at Chill Factore for a maximum period of 1 month. After this time, if the item remains unclaimed, the item will be donated to charity. Chill Factore accepts no responsibility for returning items to you, or for any items of lost property that remain unclaimed within this time frame.


Please be aware that separate terms & conditions apply for school bookings.

No booking is confirmed without receipt of a completed, signed booking form. Emailed booking forms will be treated as a contractual agreement and therefore you are accepting our terms and conditions.

Please contact the schools team as soon as possible so that we can endeavour to accommodate your needs. Discretion may be used by Chill Factore depending on your circumstances.

Corporate Events and Functions

Please be aware that separate terms & conditions apply for corporate and group bookings.

No booking is confirmed without receipt of a completed, signed booking form. Emailed booking forms will be treated as a contractual agreement and therefore you are accepting our terms and conditions.

Please contact the groups team as soon as possible so that we can endeavour to accommodate your needs. Discretion may be used by Chill Factore depending on your circumstances.

Children's Parties

Due to our Covid-19 measures we are not offering Parties at the current time.


Members qualify for 30% saving on lessons, lift passes, snow activities, climbing and parties. The 30% discount applies to standard prices and may exclude certain events & sessions held at Chill Factore. Membership discount does not apply to Chill Shred Club. Membership discounts do not apply to all special offers or where double discounts occur but, from time to time, members may be offered additional discounts off selected promotions: please check the terms and conditions of special offers at the time of booking.

Membership is non-transferable and non-refundable and is valid for 12 months from the day of purchase. Membership discount is only applicable for the member who is participating in the activity. In the event of misuse of the Chill Factore Membership, Chill Factore reserves the right to cancel membership and related bookings without refund.

For student membership, students must produce a valid NUS card in order to qualify. Student membership entitles the holder to 30% off full price adult products and Student Wednesday lift passes only.

The free 2hr lift pass on your birthday and option to buy two extra lift passes at 30% off can only be redeemed in the Chill Factore member’s birthday month. Identification proving date of birth must be shown on arrival. The 30% discount for two extra people cannot be used in conjunction with any other offer or on top of existing member discount.

Please note that replacement membership cards cost £5 each. Alternatively, you can be issued with a paper ticket free of charge.

On reopening following the COVID-19 closure, all memberships that were valid at the point of closure will be extended by the period that membership would have been affected by the closure.

SCUK Membership

On production of a valid Snowboard Club UK membership card the bearer will be eligible for the following:

  • Chill Factore annual membership for a reduce fee of £70 for adult membership and £50 for junior membership
  • 10% discount on non-member Lift Pass Products.

Please note that SCUK membership discounts may not apply to certain special offers or where double discounts occur.

Slope Policies

You must abide by the following Slope Code of Conduct carefully as it is important for everyone on the slope.

All recreational users must meet the following minimum standard for recreational slope use:

  • Be able to control and link turns.
  • Be able to control speed and direction.
  • Be able to stop safely.
  • Be comfortable with variable piste conditions.
  • Be competent to use a drag lift.

Chill Factore reserves the right to ask you to leave the slope if you are deemed unable to meet the minimum standards. You are required to sign a disclaimer form stating that you can ski/snowboard to this standard. If you are deemed by the Slope Patrol not to be of the required standard, you will be asked to leave the slope and no refund or transfer will be given. Their decision is final.

If you cannot meet the minimum standard for untutored recreational slope use, you must have lessons (booked in advance), with a Chill Factore instructor, prior to using the slope. If in doubt, please enquire at the Guest Services desk.

If you have an existing medical condition which you think may affect your safety on the slope and/or your ability to meet the minimum standard, please seek proper medical advice before visiting Chill Factore.

In the absence of negligence or fraudulent misrepresentation, neither Chill Factore nor its employees or agents shall be responsible for the death, personal injury or illness of any guest whilst on Chill Factore premises.

When using the slope, please obey all signage.

Helmet Policy (head protection)

It is compulsory for all children under 17yrs to wear a helmet for all activities.

It is compulsory for all adults aged 17 and over to wear a helmet for the following activities:

  • All ski and snowboard lessons and coaching sessions.
  • Snow Park
  • Freestyle, Race and Moguls
  • Competition
  • Airboarding and Snowscoot
  • Climbing

For all other activities, helmets are available for guests to wear at their discretion at no extra cost.

Guests are welcome to bring their own helmet or can use a Chill Factore helmet at no extra charge. Please ask a member of our team in the changing village.

Please note that all of our head protection is to CE standard and is sanitised thoroughly after each use.

Only Chill Factore instructors are permitted to teach on the slopes. Slope Patrol will be on duty throughout the day for your safety.

Chill Factore may section off parts of the slope at any time for certain events or for essential maintenance works. No compensation/allowances will be made in these cases.

During certain periods Chill Factore will have photographers and videographers on the premises working in an official capacity. All films, photographs and sound recordings will be available for Chill Factore to use in connection with any projects.

Chill Factore will not accept any liability for damage caused to any equipment whilst using the freestyle features. Guests choosing to use the freestyle park will do so at their own risk. Helmets must be worn at all times whilst participating in this activity.

Jumps and rails will only be available for specific events, please check the website in advance to avoid disappointment.

Chill Factore reserves the right to change the slope policies from time to time. Please read and observe the policies displayed at Chill Factore before you go on the slopes as they may have changed since the last time you saw them.

Please note, on arrival at Chill Factore you will be asked to sign a Main Slope Declaration form to confirm you are at main slope standard. When using our fast pass machine you agree to the slope policies mentioned.

Slope Code of Conduct

  1. Please maintain a social distance of 2 metres.
  2. Respect all other slope users.
  3. Control your speed.
  4. Always give way to skiers/riders below and choose a route past as to not endanger or alarm them.
  5. Leave plenty of space when overtaking.
  6. Look up and down the slope before starting or entering the slope.
  7. Always stop in a clear and visible place or, preferably, at the side of the slope. When climbing up or down the slope, always keep to the side.
  8. Respect all signage.
  9. In the event of an accident everybody is duty bound to assist and witnesses must provide relevant information regarding any accident.
  10. Chill Factore reserves the right to ask you to leave the slope if you are deemed, by a Chill Factore employee, not to be abiding by the Code of Conduct or meeting the minimum standard. In such cases, no refund or transfer will be given.

Climbing Wall

Due to Covid-19 measures our climbing wall is closed until further notice.

Special Offers

The following terms and conditions apply to all Chill Factore offers and promotions:

  • All offers are subject to availability.
  • Offers cannot be used in conjunction with any other offer or promotion.
  • Standard Chill Factore terms and conditions also apply.
  • No cash alternative offered.
  • Chill Factore reserves the right to withdraw any offer at any time.
  • Only one special offer per guest per visit.
  • Timing restrictions may apply, please contact guests services for more information.

Privacy Policy

At Chill Factore (Extreme Cool Ltd) we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Please view our Privacy Policy for further details.

Please note that we do not collect any additional data for NHS Test & Trace purposes. If requested, we will share relevant contact data with the NHS Test and Trace team. If you do not want your details to be shared, please email informing us that you wish to opt out.